Customer Service Representatives

Summary

Highlights

Experience

David Grove

**** ***** ***** **, ********* KY 42420

Cell: 714-***-****

************@*****.***

Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. Adaptable and talented at managing dynamic and cross-functional teams . Over 15 yrs of progressive management experience in all types of indistries including construction, military, transportation and customer service. Operations management

Forecasting

Performance tracking and evaluation

Decisive leader

Team building

Procedure development

Employee engagement

Collaborative

Exceptional time management skills

Tactical execution

Conflict resolution

First National Credit October 2004 to February 2006 management/customer service

Aliso Veijo, ca

Successfully managed the activities of 30 team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Lead on and off-site customer support teams across multiple time zones. Oc limos February 2004 to February 2015

management/driver

Yorba Linda, CA

Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Reviewed and approved billing invoices and expense reports. us military usmc February 1994 to January 1998

ch53e aircrewmen/ mechanic

many, many

Coordinated operations with armor, artillery and air support units. Evaluated terrain and recorded topographical information. Maintained rifles, machine guns, mortars and hand grenades. Commanded operations post, including personnel, weapons and equipment. Completed multiple fire prevention safety training. Prepared operation plans and orders to support security of resources and installations. Education

Worked closely with tenant commands, the naval station and ship security officers. Supervised operation and organizational maintenance of weapons systems and specialized equipment.

El Camino Real high school 1994

High School Diploma: general

Placentia, CA

Collage of Oceaneering 2006

underwater construction/ ultra sonics magnetic partical liquid penatrant

Wilmington, ca

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