Technical Support Delivery Driver

Tiffane Elam

**.***********@*****.*** 803-***-**** Roswell, GA

SUMMARY

Seeking a Paralegal role, bringing 17 years of legal experience, including expertise in drafting legal documents, case management, and dispute resolution. Proficient in Clio, Salesforce, and Microsoft Suite; adept at coordinating depositions and managing complex legal tasks. Former Paralegal at Sweeney APC and Dispute Resolution Specialist at Porsche Cars North America.

WORK EXPERIENCE

Telrite Holdings Covington, ga

Technical support 07/07/2023 - 08/08/2024

• Provided comprehensive technical support for Telrite Holdings' products and services, resolving customer issues with high efficiency and maintaining satisfaction through expert troubleshooting and clear communication. Auntie's Cleaning Service Atlanta Ga

Cleaner 12/1/2022 - 08/08/2024

• Maintained high levels of cleanliness and sanitation across multiple properties, achieving consistent client satisfaction through diligent execution of cleaning protocols. Amazon Atlanta, ga

Delivery Driver Jan 2023 - 05/2023

• As a Delivery Driver at Amazon, I meticulously executed daily delivery operations, ensuring the prompt and secure distribution of packages to customers' doorsteps. I navigated diverse routes with precision, adapting to varying traffic conditions and optimizing delivery schedules. My commitment to customer service was evident as I managed customer interactions with professionalism, addressing inquiries and resolving any delivery-related issues with a customer-centric approach. I maintained the integrity and condition of the delivery vehicle through regular inspections and adherence to maintenance protocols, contributing to the overall efficiency and safety of the delivery process. My role demanded a strong sense of responsibility and time management to meet the high standards of Amazon's delivery network, all while upholding the company's reputation for reliability and exceptional service. Doordash Atlanta,ga

Delivery Person 10/15/2022 - 05/16/203

• As a Delivery Person at DoorDash, I was entrusted with the timely and accurate delivery of food orders to customers, ensuring a high level of satisfaction and maintaining the company's reputation for reliability. I meticulously navigated various routes within a designated area, adeptly using technology to track orders and communicate with customers regarding their delivery status. My role required me to manage time effectively, handle multiple orders simultaneously, and resolve any delivery issues promptly. I maintained a strong commitment to safety and customer service, adhering to traffic laws and company policies while representing DoorDash in a professional manner during each interaction. My responsibilities also included verifying orders before delivery to guarantee accuracy, processing transactions, and providing feedback to the company on any operational challenges encountered.

Sweeney APC Torrance, CA (Remote)

Paralegal 2020 - 2022

• Prepared and filed legal documents, including objections and discovery materials, ensuring accurate and timely submissions in support of case progression.

• Facilitated deposition preparations by organizing and managing Zoom calls, contributing to the efficiency of case preparation processes.

• Developed indemnification agreements and automotive chronologies, improving case documentation and providing essential information to handling attorneys. Mercedes-Benz USA Atlanta, GA

Executive Referral Manager - Contractor 2020 - 2020

• Conducted comprehensive evaluations of customer complaints, ensuring thorough documentation and effective resolution of escalated issues in collaboration with relevant stakeholders.

• Provided support to dealerships with diverse requests, contributing to enhanced service delivery and operational efficiency.

• Maintained meticulous customer files on a daily basis, facilitating clear and professional communication with clients through telephone and email correspondence. Porsche Cars North America Atlanta, GA

Paralegal - Dispute Resolution Specialist 2010 - 2019

• Evaluated legal cases, providing resolution recommendations and assessing settlement viability to support management decision-making.

• Managed product-related pre-litigation activities, encompassing warranty, subrogation, and small claims to mitigate potential legal disputes.

• Represented the company in legal matters, ensuring effective communication with team members and overseeing Call Center Customer Commitment Specialists.

Collaborative Law Center Atlanta, GA

Paralegal Extern 2010 - 2010

• Facilitated efficient team coordination by sustaining clear communication channels with colleagues and supervisory staff.

• Streamlined client engagement through meticulous management of appointments, billing processes, and file maintenance, ensuring high standards of customer service. Extended Stays Hotel Atlanta, GA

Guest Services Representative 2007 - 2010

• Managed crisis situations effectively, ensuring guest safety and maintaining a calm environment during emergencies.

• Coordinated with vendors to facilitate timely and accurate order fulfillment, contributing to hotel operational efficiency.

• Delivered exceptional customer service by accurately handling reservations and billing, leading to enhanced guest satisfaction.

EDUCATION

Argosy University

Bachelor's in Business Management, Business Management Atlanta, Georgia

2012

Brown Mackie College

Associates in Paralegal Studies, Paralegal Studies Atlanta, Georgia

2010

SKILLS

Writing & Preparing Case Briefs • Sap/CRM • Analytical Skills • Business Presentations • Experience With Lexis-Nexis/O.C.G.A • Problem Solving • Legal Research • PPN/PWIS/WWS/Outlook/OneDrive/Salesforce • Communication Skills • Typing • Lotus Notes • Dispute Resolution • Filing and Data Archiving • Microsoft Office Suite • Organized

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