Jira, confluence, jira service management

Gorla Tejopathi Rao

Email : *************@*****.***

Atlassian Jira, Confluence, Jira Cloud, Jira Service Mangement, AWS, Bitbucket, Bamboo, Crowd Mobile : +91-779*******

Professional Summary:

6+ years of experience in IT Industry of experience in JIRA Administration, Agile methodologies, Jira Service Management, Jira Core, Jira Agile, Confluence, Crowd, FishEye & Crucible, Bitbucket, Bamboo, Jenkins, and Collaboration tools and working with Complex Workflows and Managing Plugins.

Used Power BI and Easy BI to develop data visualizations and streamline reporting processes.

Creation of Jira Projects and Confluence Spaces

Installed and Migrated Jira, Confluence from lower version to Newer version

Implemented SSL/SSO

Configured SAML with OKTA for SSO

Proficient in Easy BI for creating interactive dashboards and reports.

Integrated Jira, Confluence with AD/LDAP

Migrated Jira, Confluence from Local Instances to Cloud.

Automated data visualization processes with Easy BI, significantly streamlining report creation and distribution.

Evaluating and managing the usage of Atlassian add-ons to meet team and business needs.

Migrating the Jira, Confluence, DB from Windows to Linux environment.

I have knowledge in Jira, Confluence Up gradation & Migration from lower version to new version (Both core application up gradation.)

Worked on Confluence- Assigned user personal Space, pages, child pages, macros, digital signature and provided assistance in using Confluence

Define and maintain SLAs and processes for the system including server uptime and consistency.

Agile Program management, Change/Incident/Problem/Release Management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC designs advice using JIRA.

Create Customized Dashboards, JQL Filters and shared with teams and used them on gadgets.

Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.

Experience with Atlassian JIRA installation, administration and maintenance.

Experience with Jira 7.x and 8.x environments, with ability to create Jira workflow, screen schemes, permissions schemes and notification schemes.

Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).

Manage and Configure Various Atlassian Tools like JIRA, Confluence, Crowd, Stash/Bitbucket, and FishEye for Agile development in the organization.

Used eazyBI for reports, charts, and dashboards add-on for JIRA.

Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.) Professional Experience:

• Working as JIRA Admin in Quadrant Resources from feb 2023 to till date.

• Worked as a Atlassian Jira, Confluence administrator with Capgemini Technology Services India Limited from April 2022 to January 2023.

• Worked as a Jira, Confluence administrator in Cybus Solutions and services PVT LTD from Dec 2018 to Feb 2022.

Technical Skills:

Atlassian Tools Atlassian – JIRA, Jira Service Management and Confluence, Bitbucket, Crowd, FishEye & Crucible, Bamboo.

Cloud Tools Atlassian Cloud and AWS-EC2

Databases Oracle 12C, MySQL, PostgreSQL, SQL Server 2014 Version Control Tools CVS, SVN, GIT & GITHUB, Bitbucket Operating Systems MS Windows Server, UNIX, Linux, Red hat and CentOS Qualification:

• BTech -Mechanical from Sri Sarathi Engineering Institute of Technology 2018. Project-1:

Project Title : United Airlines

Role : Atlassian Jira/JSM Administrator

Duration : Feb 2023- To till date

Project Description:

The strategic initiative to enhance United Airlines' operational efficiency and customer service by implementing innovative solutions. The project focused on improving core business processes such as flight operations, booking management, customer support, etc. leveraging cutting-edge technologies and best practices. Collaborated with cross-functional teams to gather requirements, develop scalable solutions, and ensure compliance with industry standards and regulations. Delivered measurable outcomes, including reduced processing times, increased system reliability, improved user satisfaction aligning with United Airlines' goals of operational excellence and superior customer experience. Responsibilities:

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator, post-functions and workflow properties.

Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems

customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems

Automated data visualization processes with Easy BI, significantly streamlining report creation anddistribution.

Utilized Easy BI to develop tailored reports for tracking customer satisfaction, reducing report generation time by 50%

Published Jira gadgets and Dashboards on Confluence Spaces, Pages, Child page.

Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and Ant Script.

Worked with Confluence to set up service desk, creates service desk request types, and makes queues for service desk teams.

Up gradation and Migration of JIRA, Stash/Bitbucket, Bamboo.

Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.

I have resolved L1, L2 and L3 tickets with in SLA time. Project-2:

Project Title : AUM (Assets Under Management)

Role : Jira Administrator

Duration : April 2022 to January 2023.

Project Description:

Assets under Management is the one which maintains different accounts of investors data. Individuals invest their funds in different companies. AUM will maintain their details in cloud and generate reports for them to make further decisions of investments. Data flows through different layers called LANDING, STAGE, TARGET AND INFORMATION MART. Here Landing and Staging areas using AWS S3 to store the data and Target and Information Mart are using Snowflake Database. My role is to automate data validation from Landing to Information Mart. I have introduced Spring Boot framework and designed an architecture to validate CLOUD data as well as SNOWFLAKE database data. Currently this tool is giving very good results in cloud data validation. and do the needful thing for that customer. Once customer will submit the order, he will get confirmation email. Responsibilities:

Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations.

Designed and implemented interactive dashboards in Power BI to visualize key business metrics, leading to a 15% increase in decision-making efficiency.

Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.

Creating project for testing team based on Zephyr plug-in.

Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.

JIRA customization – Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.

Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Helpdesk/Tickets

Upgraded all the plugins and applications (Stash, Confluence, Jira and FishEye) and synced with the old production applications.

Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.

Creating reports, charts and dashboards for JIRA with eazyBI Plugin and managed documentation for DevOps pipeline using Confluence.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Up gradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. Created/Managed Users and Groups in Jira.

Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase; spearheaded discovery efforts.

TestRail supports integrating with all major JIRA versions, including JIRA Cloud and JIRA Server 5.x –6.x- 7.x.

Monitor Jira logs when performing migrations, troubleshooting users/system issues. Project-3:

Project : RedHat

Role : Atlassian Jira, Confluence Administrator

Duration : Dec 2018 to Feb 2022.

Responsibilities in this project include:

Creation of Jira Projects and Confluence Spaces

Installed and Migrated Jira, Confluence from lower version to newer version

Implemented SSL/SSO

Configured SAML with OKTA for SSO

Integrated Jira, Confluence with AD/LDAP

Migrated Jira, Confluence from Local Instances to Cloud

Followed Agile /Scrum methodology within the entire project.

Organized meeting sessions with the business stakeholders (marketing and customer service) to gather the requirements and the scope of the project.

Discussed the “As-Is” and “To-Be” functionalities and analyzed the gap. This was presented to the development team using UML diagrams created using Cacao, Cliffy, etc.

Facilitated JAD sessions with management, development team and stakeholders referring to existing system functionalities and procedures and the steps needed to refine them.

Documented the user requirements, analyzed and prioritized them.

Defined system scope and objectives and prepared BRD (Business Requirement Document) and FSD (Functional Specification Document).

Linux Development and Maintenance for various OS distributions, Open source tools, Software Development tools setups.

Created and configured new JIRA projects and worked with Production departments to port over existing JIRA projects from sandbox to Production with Project Configurator ad-on.

Worked with development team and scrum master on sprint planning meeting and backlog refinement meeting.

Assisted in designing test plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) and worked closely with testing team to improve overall quality of the application/website.

STRENGTHS

Ready to take extra mile and work out of box and boundaries when needed

Fast learner, quick adaptor to new technologies.

Good communication, presentation skills and leadership qualities.

Positive team player.

Contact this candidate