Scrum Master Program Manager

Henry Lum

Palo Alto, CA e-mail: ******@*****.***

408-***-**** www.linkedin.com/in/henrylum88

Technical Program Manager with Scrum Master, Data Analytics

10+ years of experience as an IT Project and Program Manager -combining project management, Scrum master, data analysis, Scrum Master and software engineering. Managed mobile devices across a portfolio of environments: global 3rd party and internal, e-commerce web apps/games, digital marketing, B2B, data analytics, enterprise cloud/SaaS AWS services, infrastructure, cybersecurity, and data warehousing / Big Data.

Managed onshore and offshore teams of Agile developers and engineers on web development; ensured that deliverables were on schedule, scope, and budget; created workflow plans for monitoring, planning, and optimizing software development, process improvements, and product releases.

Led Big Data projects in data warehousing, ETL and data migration. Analyzed data to optimize price for the sales team. Analyzed data to increase redundancy and reduce blackouts for security web services. Augmented data skills with a Big Data Analytics and Machine Learning certificate at UCSC Extension.

SKILLS

Data: R, Python, SQL, NoSQL, dashboards (Tableau), Elasticsearch, Kibana, Logstash, AWS, Azure, GCP Software: Rally, Jira, Confluence, Jive, Jenkins, JSON, XML, Remedy, Web Services, CSS3, JavaScript, HTML5, Power BI, Web 3.0, .NET, Perl, PHP, Java, JavaScript, C, C#, InstallShield, PL/SQL and Clear+.

Databases: Oracle ver. 11.0, Cassandra, MongoDB, Sybase, SAP, MySQL, NoSQL and SQL

Tools: MS Project, pivot table, Power BI, G-Suite, ServiceNow, Salesforce, Smartsheet, VISIO and SharePoint

Operating Systems: Windows, UNIX, Fedora Linux, Android, iOS, and Mac OS X.

Hardware experience: Windows laptop / desktop PCs, MacBook Pros, HP 5G ProLiant Servers, DNS, SD-WAN, WLAN, NICs, repeaters, routers, hubs, and Ethernet switches.

WORK HISTORY

KAISER PERMANENTE Inc., Pleasanton, CA (6/20 – 1/25)

Contingent Worker Access, Project Manager (Consultant) (12/23 – 1/25)

Worked as a member of the Chief Information Office to manage the timely termination of contingent workers with 95% on-time success rate.

Led the tracking and analysis of contingent worker data and ensured patient data and network safety.

Supported multi-site operations across various Kaiser medical campuses, ensuring seamless IT Operations integration and access compliance across clinical and administrative systems.

Worked in coordination with data center and networking teams to restrict system-level access upon termination and preserve patient data integrity in line with HIPAA and other regulatory policies.

Ensured internal tools met security standards and adhered to FDA-regulated environment needs related to IT asset management and workforce access.

PMO Project Program Manager (Consultant) (6/20 – 12/23)

Participated in R&D software medical devices release initiatives to enhance clinical workflows and patient scheduling platforms, ensuring FDA compliance.

Oversaw IT infrastructure upgrade projects across multiple data centers, with a focus on network optimization and redundancy planning.

Collaborated with teams supporting regulated systems under GxP and HIPAA requirements for health data systems.

Managed portfolio of HR IT projects to monitor cost and forecast yearly CapEx and OpEx budgets using excel, SQL & visualization. Tracked financial budget forecast on PMO projects against annual budget

Other tasks, defining and gathering project requirements, creating project plan, managing risks, cross-functional team management, project governance and developed project schedules.

Managed portfolio of software development projects. Maintained weekly forecasts on Excel, monitoring the project actuals and estimates, ensuring budget compliance and projects adherence to Kaiser’s SDLC standards.

Scrum masters for agile projects leading to a sprint delivery and attended Program Increment (PI) Planning.

EQUINIX Inc., Sunnyvale, CA (11/19 – 1/20)

Project Manager (Consultant)

Managed project called One Ticket to simplify and minimize numbers of order tickets to lower operation costs.

Led project planning and execution until project cancellation.

Coordinated with global site operations to streamline ticketing workflows between Equinix’s international data center facilities.

Supported regulated customer environments by aligning project outcomes with SLA and ITSM controls related to enterprise network management.

Engaged with internal R&D and engineering teams to pilot internal automation tools for support ticket handling.

Interfaced with networking teams to consolidate redundant network paths and reduce latency across customer-facing portals.

CISCO SYSTEMS Inc., San Jose, CA (5/18 – 4/19)

Network Software License Program Manager (Consultant)

Managed the Viptela SDWAN software portal updates/NPI team from project start till the end of release.

Release Managed Viptela Plug & Play supply chain project on mobile network license platform applications to reduce costs and automate processes resulting in 6% increased signup. Integrated hardware with software.

Led improvement of Software Defined Network (SD-WAN) provisioning process by simplifying account creation and automate provisioning of virtual AWS /GCP infrastructure network, a part of $5 million cost reduction for FY19. Led disaster recovery on the Network apps to be resilient.

Facilitated testing and validation phases with Cisco’s R&D teams across multiple global sites to improve provisioning automation.

Supported large-scale data center deployments and ensured system stability for high-availability environments in regulated industries including health and government clients.

Provided leadership during IT operations audits, ensuring adherence to internal controls and data protection standards.

HP Inc., Palo Alto, CA (11/16 – 6/17)

Software Project and Program Manager (Consultant)

Managed customer facing delivery of antivirus security software with McAfee to monetize subscriptions on mobile platforms; worked with marketing and sales teams and used data analytics to optimize pricing.

Created workflow plans for monitoring, planning, and optimizing automatic processes and improvement initiatives. Led daily stand up as Agile Scrum Master.

Collaborated closely with cybersecurity R&D teams to bring security features into compliance with enterprise and government standards.

Supported secure mobile software deployment to comply with FDA and HIPAA device safety guidelines when used in regulated healthcare environments.

Coordinated test releases across multiple data center staging environments and global endpoint device networks.

CISCO SYSTEMS Inc., Milpitas, CA (10/13 – 10/16)

Enterprise Release Project Manager (Consultant)

Led Project Management Office (PMO) initiatives to enable implementation of Fast IT and Continuous Delivery using Agile; Led planning, delivering, and monitoring large scale global project teams producing results.

Managed release of cyber security, sales, and financial software to the corporate SaaS AWS systems.

Worked with Teradata, enterprise data warehouse, Big Data to simplify and improve performance on sales cloud AWS and Salesforce systems. Ultimately, helped the sales team exceed their sales goal by over 8%.

Reduced process time by 5% with each major fine tuning of SQL of ETL script project on Teradata systems in FY16; monitored health of projects to ensure that deliverables met schedule, scope, and budget.

Act as Agile Scrum Master, led development of mobiles apps for finance and sales to better service clients.

Oversaw software releases tied to enterprise networking applications used in global sites including Europe and Asia-Pacific.

Regularly liaised with IT operations teams in Cisco’s core data centers to prepare for version rollouts across critical infrastructure.

Managed projects with compliance requirements for GxP and internal regulatory controls related to financial software operations.

VARIAN MEDICAL SYSTEMS, Palo Alto, CA (11/11 – 6/13)

Program Manager, Manufacturing Software Release

Managed release of medical device software on SAP for radiation oncology system; kept manufacturing delivery on schedule; Varian’s Oncology Software was responsible for over $3 billion in business revenue.

Acted as worldwide contact on project & Scrum Master from conception to closure, responsible for list of deliverables, release steps, execution plan, progress monitoring, and issues mitigation.

Directed software updates for FDA Class II/III regulated devices, ensuring documentation aligned with 21 CFR Part 11 and GxP validation standards.

Partnered with cross-site engineering and manufacturing teams during R&D and release testing.

Provided infrastructure readiness plans for IT operations teams in production and test environments supporting medical manufacturing.

Lowered manufacturing operation costs by 33%, improved procedures of software release with multiple departments to ensure both technical and FDA regulatory guidelines were met.

Help led the development of mobile apps for patients to track schedule appointments, results, and contacts.

EDUCATION, CERTIFICATIONS and TRAINS

Bachelor of Science, Computer Science, University of Hawaii at Manoa, Honolulu, HI

Certifications: Scrum Master Agile Learning Labs, Redwood City, CA Database and Data Analytics UCSC extension, Sunnyvale, CA CyberSecurity Foothill College, Los Altos Hills, CA

Professional Education:

Machine learning and Data Mining, Deep Learning UC Santa Cruz, Santa Clara, CA

No SQL MongoDB and Cassandra, Predictive Analytics UC Santa Cruz, Santa Clara, CA

Cybersecurity Fundamentals, Firewall &Threat Management Foothill College, Los Altos, CA

Using Python to Access Web Data and Using Databases with Python Univ. of Mich.-Coursera

Business and Technical Models of Cloud Computing, UC Berkeley Extension San Carlos, CA

PMI-PMP Project Management Professional BootCamp Unitek Education, Fremont, CA

Project Management Professional Courses PMP (Leaders) De Anza College, San Jose, CA

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