Customer Service Warehouse Associate

Jonathan Hernandez

Whittier California *****

Cell 562-***-****

***************@*****.***

OBJECTIVE

Experienced, hard-working warehouse associate with 5+ years of warehouse and retail experience. Skilled in packing, merchandising, imaging scanners, warehouse management and client relation skills. Seeking a position where I may apply my physical strength, organization skills, general problem-solving knowledge and further develop my professional experience and abilities. QUALIFICATIONS

Strong communicator, fluent in English and Spanish, interaction skills. Ability to prioritize tasks under deadlines. Possess in-depth knowledge of retail and warehouse safety guidelines. Able to work independently and prioritize tasks based on company needs. WORK EXPERIENCE

ICU Medical Warehouse, Bellflower California, November 2024 – January 2025 (TEMP) Dock worker

- Operated stand-up forklift, electric rider pallet jack, and electric pallet jack for transporting and organizing pallets.

- Picked and prepared customer orders efficiently and accurately.

- Loaded and unloaded trucks at the dock to ensure timely shipment of goods.

- Cross-checked orders to verify accuracy and prevent discrepancies.

- Organized pallets to optimize warehouse space and maintain a neat environment. McMaster-Carr, Santa Fe Springs California, June 2024 – November 2024 (TEMP) Distribution Operator

- Accurately fulfill customer orders to meet their business needs, ensuring high levels of customer satisfaction and repeat business.

- Efficiently move shipments across various areas of the facility, optimizing workflow and maintaining a smooth operation.

- Prepare products for presentation to customers, ensuring they meet quality standards and are ready for delivery.

- Plan and manage logistics, warehouse, transportation, and customer service within the distribution center to ensure timely and cost-effective delivery of products B.C Industrial Supply, Anaheim California, July 2021- 2024 Driver

- Drive and deliver orders to various routes daily in Los Angeles County primarily to Long Beach Harbor

- Adept in safe driving and traffic laws bringing forth a clean driving record as well

- Use forklift to load and unload warehouse orders

- Assist with will call orders to label, shrink wrap and securely load merchandise on to customers vehicle following company’s policies and safety procedures Uhaul, Whittier California, 2019 - 2021

Customer Service Representative

- My position with U-Haul involved various customer service duties and work as a part of a supportive team. Answer questions or concerns regarding products and services

- Assist customers inside and outside the U-Haul center with products and services

- Move and hook up U-Haul trucks and trailers including wiring

- Clean and inspect equipment on the lot

- Lifting and moving equipment weighing a minimum of 50lbs. In addition to other duties assigned Stater Brothers, Whittier California, 2017 - 2019

General Merchandise Clerk

- Primarily responsible for freight processing and merchandising functions within the store

- Accountable for merchandising and storeroom organization

- Assist customers with carrying outs

- Operated equipment in a safe, efficient manner

- Worked continually on my feet and lifted a minimum of 50lbs References upon request

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