Customer Service Technical Support

FRANKLIN CASTRO

*********@***.*** 720-***-**** Thornton, CO 80229

Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Customer Service

Technical Ability

Problem Solving

Interpersonal

Persistence

Curiosity

Research

Communications

MS Office Expert

Server/Client/SQL

Network Support

Cert Nurse's Aide

Total Living Care, LLC. Littleton, CO

In-Home Senior Caregiver

09/2015 - 05/2024

Assisted clients with bathing, dressing and incontinence care. Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Documented care provided and submitted notes to supervisor. Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

24/7 Intouch Telemarketing Aurora, CO

CSR-Walmart: Stores and Neighborhood

Market Brands

01/2018 - 01/2020

Helping US customers by tracking customer shipments, creating claims tickets, and verifying claims payments.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Processed customer account changes with proprietary software. Met and exceeded productivity targets by handling every interaction with top-notch customer service.

24/7 Intouch Telemarketing Aurora, CO

Claims Analyst: AirBandB Short Term

Rentals Damage

01/2018 - 01/2019

Helping a property owner (host) who is claiming property losses after a

(guest) stay, the claim process was evidence based, detailed research process issued damage claim payments.

Gathered proper documentation and data to prepare claims for submission.

Supported policyholders through the claims process, providing exceptional customer service.

Summary

Skills

Experience

Identified and addressed suspicious claims through detailed analysis to prevent fraud.

Interpreted policy provisions to determine the extent of the company's liability.

24-7 Intouch Telemarketing Englewood,

CO

CSR: AeroTek Denver Tech-Temp Agency

01/2017 - 01/2018

Held one position as a temporary before integrated into a full-time, permanent position.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Processed customer account changes with proprietary software. Consulted with customers regarding needs and addressed concerns. National American University

Microsoft IT Academy Program e-learning-Windows Server 2008, Active Directory 2008, Network Infrastructure, SQL 12/2014

Front Range Community College

Cisco Training Institute, CCNA

12/2002

Education and Training

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