Customer Service Distribution Center

Kimberly Ross

214-***-**** *****************@*****.***

Professional Summary

Dedicated Inventory Control Specialist with extensive experience in warehouse operations, inventory management, and team leadership. Proven ability to enhance operational efficiency, achieve production goals, and deliver exceptional customer service. Adept at utilizing

WMS/ERP systems, RF scanners, and forklift equipment to streamline workflows and maintain inventory accuracy. Seeking a position in a sustainable organization to leverage skills and drive operational excellence.

Skills

•Customer Service Satisfaction

•Highly Analytical

•Production Technician

•Quality, Production Goals

•Receiving, Shipping Logistics

•Inventory Management & Control

•Forklift Operation (Crown Raymond Stand-Up Lift, Sit-Down)

WMS/ERP Systems & SAP Expertise

•Leadership & Team Supervision

•Order Fulfillment & Shipment Preparation

•Quality Control & Production Support

•Customer Service & Conflict Resolution

•Proficiency in Word, Excel (Intermediate), PowerPoint, and Outlook

Professional Experience

Order Filler / Loader

Walmart Distribution Center, 6938 DeSoto, Texas 75115 — September 2022 — October 2024

Accurately selecting and packing items from inventory, Ensured accuracy that items were properly packaged. Picked orders and labeled them following safety protocols. Scanned materials using and RF scanner and Zebra printer.

Operated Crown Raymond stand-up forklifts to move materials efficiently and verified inventory accuracy using RF scanners to load doors.

•Prepared trailers for shipment, including floor stacking and verifying the correct doors, while maintaining safety protocols.

Contributed to achieving daily order fulfillment quotas and reducing errors.

Processing Associate / Receiver / Expeditor

Tuesday Morning Distribution Center, Farmers Branch, Texas May 2019 — September 2022

●Reviewed, verified, and processed incoming deliveries, ensuring accuracy and compliance with purchase orders.

Supervised inventory movement in the WMS, addressing delays and resolving discrepancies efficiently.

Maintained detailed records using Excel and collaborated with managers to streamline supply chain processes.

●Received and logged merchandise, managed overstock, and ensured materials were stored correctly.

Packing Associate

Hello Fresh Distribution Center, Arlington, Texas 75050 (Temp) — 2020

●Assembled and packed raw materials on production lines while adhering to PPE and GMP standards.

●Consistently exceeded production quotas, ensuring timely delivery of high-quality products.

●Maintained cleanliness and organization of workspaces, contributing to an efficient workflow.

Picker / Packer

Taylor Farms Distribution Center, Dallas, Texas 75211 — April 2017 — May 2019

●Packaged raw materials, monitored product quality, and maintained production line efficiency.

●Assembled, sealed, and palletized shipments to meet production goals.

Utilized pallet jacks and adhered to safety guidelines to transport goods between stations.

Plant Support / Machine Operator

Rudy's Tortilla Manufacturer and Distribution Center, Carrollton, Texas 75006 — July 2014 — September 2015

●Operated industrial equipment, performed routine maintenance, and ensured machinery operated smoothly.

●Conducted quality control checks on products and monitored production processes to meet high standards.

●Packaged, labeled, and palletized tortillas, maintaining accuracy and attention to detail.

●Trouble shooted machinery

●Participated in the process of making the batter.

●Operated the tortilla cutter and looked for damages in the material.

●The bagger checked for signs of damages excessive and seal issues and made sure the code dates were correct.

●Basic maintenance performing routine checks on machinery equipment changing filters, and reporting it to maintenance.

●Production Support and assisting with breaks and assisting with breaks setting up the production line

Crew Member

McDonald's, Carrollton, Texas 75007 — 2015

●Delivered exceptional customer service in a fast-paced environment.

●Assisted with food preparation, order accuracy, and maintaining cleanliness.

Warehouse Associate

Brakebush Irving Inc., Irving, Texas 75061 2012 -2013

●Picked quality raw materials materials sorted, packed, and palletized items efficiently.

Moved items around the warehouse using pallet jacks, adhering to safety guidelines.

●Maintained a clean and organized workspace, contributing to operational efficiency.

Inventory Specialist

RGIS, Carrollton, Texas 75007 — December 2006 - 2007

●Conducted accurate inventory counts in various retail and warehouse locations. Ensured data accuracy and updated inventory logs in compliance with company standards.

●Collaborated with team members to complete inventory audits efficiently and on schedule. Adhered to company procedures to maintain the integrity of inventory data.

Security Officer

Securitas USA, Dallas, Texas 75251 — August 2008 — June 2009

Patrolled assigned areas, documented activity, and ensured property security. Maintained incident reports and upheld safety protocols.

Education

General Education Diploma — El Centro College, Graduate

Certifications

OSHA Forklift Certified (ABC)

GMP Training

Activities & Accomplishments

•Promoted for exceptional performance and leadership abilities.

•Passionate about collaborating with diverse teams and achieving common goals Certified and proficient in operating various warehouse equipment.

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