Customer Support Service

Natalie C. Álamo Vázquez

**** ****** ***** **. ************, FL 32222 787-***-****

*******************@*****.***

PROFESSIONAL SUMMARY

Detail-communication oriented and skills. adaptable Demonstrates professional a strong with ability robust to work organizational independently and bilingual in remote environments while delivering high-quality customer support. Technically proficient, fast learner, and solution-focused—seeking a remote position in customer service, operations, or administrative support.

EDUCATION

Bachelor of Science in Natural Science (B.A.)

Interamerican University of Puerto Rico, Metropolitan Campus, 2021 EXPERIENCE

Sales The Home Associate Depot, & Rexville, Customer PR Service October Representative 2018 – May 2022

- Guided customers in identifying ideal products and services.

- Managed online orders and coordinated curbside pickup.

- Mentored new hires to strengthen team capabilities.

- Remote The Provided Home Order Depot tailored Fulfillment April recommendations 2021 Specialist – June 2021 using in-depth product knowledge.

- Processed and verified online orders with high accuracy.

- - Delivered Ensured timely seamless fulfillment customer during experiences high-demand via phone periods. and email.

- Applied bilingual skills (Spanish/English) to support diverse clientele. Sales La Hacienda Associate Meat Center, Guaynabo, PR November 2017 – August 2018

- Delivered in-store customer support with a focus on satisfaction.

- Handled POS transactions with speed and accuracy.

- Maintained inventory and created promotional displays. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

- Phlebotomy, IV Access & Dosage Calculation – Emergency & Critical Care Training (2022)

- Diversity, Equity & Inclusion – Everfi (2023)

- Trans Healthcare – University of Medicine and Health Science (2024) CORE SKILLS & COMPETENCIES

- Remote Customer Support & Order Fulfillment

- Bilingual Communication (English & Spanish)

- Digital Sales & Online Operations

- - Team Problem Training Solving & & Collaboration Conflict Resolution

- Detail-Oriented & Organized

TECHNICAL SKILLS

- - Microsoft Google Workspace, Office Suite Zoom, (Word, Slack Excel, Outlook, Teams)

- CRM & Order Management Systems

- Technical Assistance & Bilingual Support

ADDITIONAL INFORMATION

- - References Open to remote available roles upon in customer request support, operations, and admin assistance

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