Customer Service Pharmacy Technician
Resume:
HINA SHAH
Forney, Texas
**********@*****.*** 817-***-****
EDUCATION
**** ******** ********** ******* *****
Texas State License
**** **** ****** ********* ********, PA
Graduate: Medical Billing and Coding Certification 1987 M.S. University India
Graduate: Bachelor of Commerce, Accounting and Bookkeeping SKILLS
● Medical Terminology ● Patient invoicing ● Microsoft Suite
● Problem Solving - Critical
Thinking
● Claim Submission and
Follow-up
● Human Resources and
Payroll
● Payment processing along with
patient invoicing
● Leadership and Management ● Customer Service
WORK EXPERIENCE
2021-2023 Walgreens Forney, TX
Licensed Pharmacy Technician
● Count, measure and compound prescriptions, applying labels and verifying accuracy with Pharmacists prior to dispensing.
● Immediately notified Pharmacists of dosage or label inaccuracies, increasing technician accuracy rate by 6%.
● Filling 300+ prescriptions each day by locating and dispensing orders precisely and efficiently.
● Verify insurance eligibility and coverage.
● Oversaw inventory levels, implementing a new process that ensured 100% stock availability, while increasing inventory turnover.
2021-2021 Walgreens Sachse, TX
Front-End Team Lead
● Managed time scheduling, training of new employees, returns and exchanges. Maintained up to date knowledge of store policies along with preventing loss using awareness and detail
● Managing front-end staff, and operational procedures.
● Maintaining cash balance of the safe.
● Responsible for holding store keys to open, and close.
● Maintaining accurate inventory counts, and current promotions.
● Responsible for basic department pricing, and making daily price changes.
● Fill prescriptions and assist the pharmacist in various tasks when short staffed
● Created staff schedules, monitored labor costs, calculated timecards 2020-2021 Sam’s Club Woodbury, MN
Membership & Cashier Supervisor
● Managing cashier staff and operational procedures
● Leading membership desk
● Leading self checkout for customer service
● Accountable for upgrade membership and promotion/sales
● Received “Top Sales Representative” Award for upgrading memberships 2019-2020 Quality Inn and Suites Hotel Oklahoma City, OK General Manager
● Oversaw 20 staff members, while managing 117 guest rooms
● Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures
● Managed daily operations of the complex including finances, payroll, human resources, compliance, inventory, marketing, housekeeping, reception, events
● Adhered to company standards and policies, with emphasis on retention 2019-2019 Sam’s Club Fort Worth, TX
Front-End Supervisor
● Managed cashier staff and operational procedures
● Led self checkout for customer service
● Accountable for upgrade membership and promotion/sales
● Received “Most Customer Satisfaction” Award for excellent performance and service 2017-2019 Kroger Fort Worth, TX
Supervisor
● Managed deli staff and operational procedures
● Accountable for inventory and product promotion/sales
● Received “Best Customer Appreciation” Award for excellent performance and service 2013-2017 Rodeway Inn & Suites San Diego, CA
General Manager
● Oversaw 15 staff members, while managing 64 guest rooms
● Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures
● Managed daily operations of the complex including finances, human resources, compliance, inventory, marketing, housekeeping, reception, events
● Adhered to company standards and policies, with emphasis on retention 2007-2013 Bakersfield Inn & Suites
General Manager
● Oversaw 10 staff members, while managing 67 guest rooms
● Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures
● Managed daily operations of the building including finances, human resources, compliance, inventory, marketing, housekeeping, reception, and events
● Maintained customer satisfaction for continued repeat business. OTHER ACCOMPLISHMENTS
● 2016, Human Resources and Payroll Certification
● Other languages : Fluently speaking, reading and writing Hindi and Gujarati REFERENCES
Pratik S
Hotel Owner
Rodeway Inn & Suites
Nick B
General Manager
Anaheim Inn & Suites
Prat P
Managing Director
Quality Inn Oklahoma
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