Customer Service Call Center
Resume:
SUMMARY
SKILLS
EXPERIENCE
PANDORA
SCOTT ROGERS WWW: Bold Profile
******.*******@*****.***
Columbia, SC 29223
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Check processing
• Calendar Management
• Clerical Support
• Microsoft Word
• Insurance eligibility verification
• Excel spreadsheets
• Inventory supplies
• 10-key proficiency
• Microsoft Outlook
• Microsoft
• Multi-Line Phone Systems
• Customer Service
• Reading Comprehension
• Phone call answering
• File Organization
• Meticulous attention to detail
PERSONAL CARE ASSISTANT 12/2024 to Current
Attentative Angels - Columbia, SC
• Built a strong and trusting rapport with clients, family, and staff.
• Managed meal planning, clothing assistance, and personal hygiene. Planned and prepared nutritious meals and snacks according to client nutrition needs.
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ADMINISTRATIVE ASSISTANT 08/2022 to 09/2024
Find Great People (Labor, License and Regulations) - Columbia, SC
• Provided accurate information and directed calls for 52 boards. Handled confidential documents in an organized fashion according to established protocol, i.e., scanning and verifying.
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• Maintained accurate department and customer records by logging applications.
• Facilitated deposit process through department-specific notifications. MEDICARE INTAKE SPECIALIST 10/2021 to 04/2022
Find Great People (SC Department on Aging) - Columbia, SC Conducted initial intake interview to obtain client information, including biographical data, medical history, and other pertinent information.
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• Provided crisis intervention services as needed to clients in distress.
• Planned and handled meeting schedules for director and counselor.
• Participated actively in completing appropriate Medicare Advantage Plans. CALL CENTER REPRESENTATIVE 09/2019 to 03/2021
Ranstad Staffing (DentaQuest) - Columbia, SC
• Assisted providers with Medicaid claim issues.
• Provided guidance on provider eligibility to clients during calls.
• Attended regular training sessions on updates and changes with Medicaid. INBOUND INSURANCE CALL CENTER REPRESENTATIVE 01/2019 to 08/2019 EDUCATION AND
TRAINING
RELIEF COUNSELOR -
SEPTEMBER 1997 TO
JANUARY 2001
REFERENCES
Aerotek (DXC Technology) - Columbia, SC
Maintained records of customer interactions, transactions, comments, and complaints.
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Utilized knowledge base to answer client inquiries concerning life insurance or annuity.
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Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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CALL CENTER REPRESENTATIVE 08/2018 to 01/2019
SC Department of Motor Vehicles - Columbia, SC
• Assisted callers with various vehicle history and insurance issues.
• Performed follow-up calls to ensure satisfactory resolution of customer inquiries. Navigated through computer systems to review information and respond appropriately to callers.
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PRESCHOOL TEACHER'S AIDE 11/2017 to 07/2018
Main Street United Methodist Child Development Cen - Columbia, SC MEDICAL RECEPTIONIST 07/2013 to 09/2016
Grace Medical - Columbia, SC
FRONT COUNTER CUSTOMER SERVICE REPRESENTATIVE 10/2010 to 01/2011 Time Warner Cable - Columbia, SC
• Assisted customers with selecting products based on their individual needs.
• Processed cash, credit card, and check transactions accurately and efficiently. Verified that all payments were tendered correctly before completing the transaction.
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Resolved customer complaints in a timely fashion while maintaining composure under pressure.
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Assisted with inventory management tasks including ordering supplies and stock rotation.
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Columbia Urban League - Columbia, SC
COBOL, 01/1983
Midlands Technical College - West Columbia, SC
Human Services
• Part Time relief counselor for a transitional home for women.
• Ensure all chores were done in a timely manner with residents signature when complete.
• log medications administered at prescribed time.
• compare residential list is accurate at curfew bed check
• administer drug test (as needed)
listen to advice or counseling clients that are looking for specific needs for immediate needs or future endeavors.
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References available upon request.
Contact this candidate