Application Support Analyst
Resume:
Thomas S. Dombrowski
Pompton Plains, NJ
Sr. Application Support Analyst
Summary:
Responsible for Application Support for both on and offshore working with end-uses and developers to define new projects.
Managed all facets of UAT testing for all Production Release Management, Audits and documentation of group policy.
Lead all iteration meetings between business users and development.
Strong Unix and Linux skills including scripting and server management.
Supporting Application Programming Interfacing (API) for monitoring delivery failure, usage spikes, and performance degradation.
Supported Web applications in response to any technical questions in the support of any Database, storage or server issues.
Technical:
UNIX, LINUX, SQL, Sybase, Tomcat, Microsoft Office, Microsoft Aqua Data Studio,SQL Server Mgmt Studio, WINSCP, Autosys,Crontab,Control-M, SVN, Jira, ServiceNow, Splunk, MS EXCEL, VSlookUp, Pivot Table, Java/J2EE, Web Services, XML, HTML,Geneos,Tibco
Certification:
Agile Essential Certified, Computer Associates/CA-IDMS, Chubb Institute Mainframe Tech
COBOL II Tel Tech/DB2, CICS Command Level Programming
Professional Experience:
Fiserv Inc., Berkeley Heights, NJ November 2023 to December 2024
Senior Specialist Production Services Application Support
Support and maintain all Batches that run on UNIX based platforms and Oracle/Sybase databases.
Monitor applications and systems on daily basis for optimal performance and issues.
Monitor daily jobs and processes and remediate issues with files, data, jobs etc.
Strong analytical and technical background with good problem-solving skills.
Good understanding of SDLC, Agile.
Experience of managing and maintaining apps running on UNIX based platforms and Oracle / Sybase databases.
Strong Unix skills including scripting and server management.
BNYMELLON, West Paterson, NJ April 2022 to October 2023
Senior Specialist Production Services Application Support
Production Support, Release testing on all Deployment & Maintenance for applications as aligned by business
Verify the availability infrastructure functionality.
Analyze applications & databases hosted on the servers
Responsible for all Wellness Checks, and serve as a primary for resolution on all issues
Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.
Use of tools which include JIRA, ServiceNow, Confluence, Sharepoint.
Maintain service uptime and MTTM / MTTR targets as service level agreements.
Provide technical support for the applications, understanding their data flow and end user interfaces
Party City Holdings Inc, Woodcliff Lakes, NJ January 2021 to December 2022
Overnight Production Support Analyst
Support and maintain all Batches that run on UNIX based platforms and Oracle/Sybase databases.
Strong Unix skills including scripting and server management.
Strong analytical and technical background with good problem-solving skills.
Good understanding of SDLC, Agile.
Monitor applications and systems on daily basis for optimal performance and issues
Detect and troubleshoot issues and suggest possible remedies.
Be proactive and anticipate/handle issues before processes break
SKILLS: UNIX, SQL, Oracle,Sybase, Microsoft Office, SQL Server Management Studio
Deutsche Bank (VLINK Consulting) NJ March 2020 to December 2020
Sr. Technical Application Support Analyst
Responsible for all Derivatives Trading desk support
Continual Service Management, Disaster Recovery Planning and Testing
Implementation of roadmap, risk, control and regulatory functionality, including development, testing and deployment.
Application decommission task, including business data transfer
Experience of managing and maintaining apps running on UNIX based platforms and Oracle / Sybase databases.
Strong Unix skills including scripting and server management.
Managing, deploying and supporting releases
Strong analytical and technical background with good problem-solving skills.
Good understanding of SDLC, Agile.
Monitor applications and systems on daily basis for optimal performance using Control-M
Verizon, (ApTask Consulting Inc) Piscataway, NJ March 2019 to January 2020
Sr. Technical Application Support Analyst
Responsible for all Mobile Application support
Monitor applications and systems on daily basis for optimal performance and issues.
Monitor daily jobs and processes and remediate issues with files, data, jobs etc.
Detect and troubleshoot issues and suggest possible remedies.
Provides after hours on-call production support on rotating basis.
End to end ownership of the production environment.
Perform Incident and problem management.
Track trouble tickets, manage logs, escalations as well as security or audit related item in conjunction with peers, when they affect the live environment
SKILLS: UNIX, SQL, Oracle, Sybase, Microsoft Office, SQL Server Management Studio
United Health Group/Optum Basking Ridge, NJ June 2015 to February 2019
Application Support Manager- SAM Application
Production Support experience in J2EE development environment on support involving Billing and payment issue.
Managed the full Lifecycle for all Production Release Management/Change Control by ensuring that business deliverables were completely on time
Supported Web applications in response to any technical issues in the support of any Database, storage or server issues by querying the database to resolve any issues..
Implemented Lean improvements throughout Release Management.
Lead in all UAT testing environment and software testing for all Release Management Projects
Supervised a team in multiple locations to successfully deploy releases into
Production Job Monitoring and Recovery
Facilitate Root Cause Analysis on all in-scope
SKILLS: UNIX, SQL, Sybase, Microsoft Office, SQL Server Mgmt Studio, Service Now
State Street/International Fund Services NY October 2006 to January 2015
Senior Application Support Analyst
Responsible for L1 and L2 Application support for both on and offshore issues
Work with end-users and developers to define new projects to extend and enhance company proprietary financial applications
Managed the full Lifecycle for all Production Release Management into multiple environments
Management of UAT testing environment and software testing
Production Job Monitoring and Disaster Recovery
Conducted performance testing of Apache and Tomcat management services.
On-boarding of new clients
Lead iteration meetings, in which I was the liaison between business and development to prioritization all business requests
Support Web applications in response to any technical questions in-reference to any Database, storage or server issues by investigating by running queries to identify and resolve issues
Responsible for all Microsoft monthly certified patching and supporting daily issues
Complete Root Cause Analysis on major issues
Provide off hours support as needed for maintenance Ability to provide on call support
SKILLS: UNIX, SQL, Sybase, MS Office, Microsoft Studio, SQL, WINSCP, Autosys, SVN
Education:
Saint John University; B.S. Business Administration, 1983
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