Service Representative Customer
Resume:
Elizabeth Wecker
Experience streamlining operations for Meta; detail-oriented and organized.
Able to curate effective communication for internal and external business partners.
Adaptable to respond to urgent and evolving demands; excellent with time management, problem-solving, and prioritization.
EXPERIENCE
BUSINESS OPERATIONS SPECIALIST META Menlo Park 2020 – 2021
Streamlined operations and fostered community growth through strategic campaign initiatives. Facilitated the distribution of ad coupons to organizations promoting social justice, contributing to a global conversation on social awareness.
Facilitated the creation of 74 ad coupons totaling $235,700 for a global program that enabled participants to run campaigns about social awareness & grow their communities.
Communicated to program participants efficiently (1-2-day turnaround time) which enabled participants to utilize coupons in the time frame given and in a compliant way.
Operationalized, optimized, and executed internal workflows such as creating canned responses for participants based on frequently asked questions.
Tracked ad coupon approval statuses & blockers in various trackers to ensure that both participants and internal stakeholders are aligned.
Tracked ads and support issues in an Ads Transparency Tracker which provided the status of ad coupons so the team could see what ads had or hadn’t been sent to participants.
BEHAVIORAL THERAPIST GATEWAY Redwood City 2019
Served as part of a cross-functional team to help children with autism thrive; developed a care plan and tracked progress
Simultaneously supported up to 10 kids at a time (2 hours/week per child), assessing problems, drafting action plans and goals to address them, and working with them to achieve their goals.
Ensure the relevant stakeholders can align their interests with the child’s behavioral plan.
Document the child's progress and submit clinical notes using Excel and Microsoft to insurance companies.
EDUCATION
Diablo Valley College Associate, Psychology Summer 2025
Diablo Valley College Associates, Sociology Summer 2025
SKILLS
Project Management• Stakeholder Management • Policy Compliance • Creative Problem-Solving • Writing • Strategy • Strategic Leadership • Written Communication • Business Strategy • Problem Solving • Office Administration • Soft Skills • Decision-Making • Data Entry • Interpersonal Communication • MS Office • Presentation Skills • Psychotherapy • Spreadsheets • Partnership Management • Social Communication • Easily Adaptable •
CONTACT
*******@*****.***
Lafayette, CA
www.linkedin.com/in/elizabeth-wecker
Contact this candidate