Data Science Engineering, Process Engineering, Process Mining, Celonis

Ruth Prithika Mobile No: +1-943-***-****

Austin, TX, USA Email Id: *******@*****.***

SKILLS

• Software: PowerBI, Celonis, ARIS

• Data Science: Data Visualization, Data Engineering, Process Mining, Data Analysis, Process Mapping

• ML Algorithms: Regression analysis, Clustering, Classification, Association rules

• Programming Languages: Python, PL/SQL

EXPERIENCE

Global Process Engineering Analyst Dell Technologies Aug ’20 – Present

- Collaborated with cross-functional teams to map end-to-end processes for a product lifecycle extension program, streamlining workflows from booking to renewal and ensuring successful program launch.

- Designed a Power BI dashboard to track key performance metrics enabling leadership to monitor the self- scheduling program and make data-driven decisions.

- Gathered business requirements and integrate data from source applications into Celonis, creating KPIs and real-time visualizations to monitor work order health

- Work with cross functional teams to mine end to end Service Life Cycle journey and identify the process bottlenecks and drive corrective action. [ Process Mining]

- Developed a Celonis dashboard to identify potential escalation scenarios by integrating metrics like customer sentiment, repeat interactions, and order insights for agents to proactively address issues for focus customers, driving collaboration with functional partners to improve outcomes.

- Designed a dashboard to analyse Part ETAs from a backlog management tool, compare them with CRM data, and monitor accuracy to ensure reliable post-launch performance tracking.

- Built an intraday report for leadership to track order status and volumes in near real-time, enabling more informed decision-making throughout the day.

- Developed a dashboard to analyse factors driving customer unavailability in South Africa, identifying delays, customer codes and logistics partners causing prolonged order closures, enabling targeted discussions with tech support to improve customer behaviour and streamline processes. Global Process Engineering Intern Dell Technologies Jun’20 – Aug ’20

- Developed a Cycle time analysis dashboard for Part Not Available and ETA Accuracy, providing recommendations for the optimal timing of ETA notifications to customers Student University College Dublin Sep’ 19 – May 20

- Conducted sentiment analysis of Twitter tweets, comparing them against standard sentiment lists to visualize customer sentiment across demographics

- Implemented a classification algorithm in Python to perform the music classification on a Tuned IT dataset. AWARDS AND RECOGNITION

- ‘Dell Delight Award’ for enabling GCC Operations Intelligence through Celonis

- Mentoring teens interested in pursuing STEM careers as part of the STEM Aspire Mentor program at Dell

- ‘Global Excellence Scholarship’ by University College Dublin - Recognized by UCD as a Student Ambassador

- Volunteer at Digital Futures, Dell: Presented to different schools in Ireland to inspire the younger generation to embrace IT as one of their subject choices

- Professional Indian classical dancer, mentoring young dance enthusiasts through performances, workshops, and lecture demonstrations at educational institutions, preserving and imparting the legacy of Indian Classical Dance to the next generation

EDUCATION

University College Dublin, Ireland (Masters in Computer Science) Aug 2020 N.M.A.M Institute of Technology, Karnataka, India (Bachelors in Computer Science & Engineering) May 2019

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