Customer Service Group Travel

Patricia K. Williams

Madison, WI ***** (Open to Remote or Relo to Lakeland, FL)

궭궮 608-***-**** 귗귘귙귚귛귝규 *******@*******.*** 舏 Bold Profile 믊 LinkedIn Profile Professional Summary

Seasoned Travel and Event Planning Professional with 20+ years in the travel industry, specializing in travel administration and group coordination. Demonstrated success in planning and executing corporate meetings, incentive travel, and high-volume group events both domestically and internationally. Expert in contract negotiation, vendor management, budget oversight, and delivering superior customer service in dynamic environments. Proficient in managing complex travel logistics, aircraft chartering, and crisis resolution with poise and precision.

Core Competencies

Corporate Travel Coordination

International & Domestic Group Travel

Incentive Travel & Meeting Planning

Vendor & Airline Contract Negotiation

Budget Management & Cost Optimization

Client Relationship Management

Transportation & Logistics Planning

Travel Booking Tools (GDS, Online Portals)

High Volume Administrative Tasks

Microsoft Office Suite (Word, Excel, Teams)

Projects, Volunteer Experience & Achievements

Coordinated seamless travel for groups of up to 1,200 participants.

Successfully chartered emergency aircraft during an airline bankruptcy.

Identified internal theft at a retail site, leading to full financial recovery.

Maintained accuracy and integrity in cash room and safe operations.

Prepared meals and coordinated supplies for a local homeless shelter.

Assisted with summer food distribution through community food pantries. Professional Experience

Event and Incentive Travel Planner

First Supply, LLC – Madison, WI May 2014 – Present

Plan and manage sales meetings, dealer training events, and incentive travel programs for up to 500 guests.

Oversee billing and credits for incentive initiatives, including gift card logistics and distribution.

Arrange corporate travel logistics for events, training, and conventions.

Negotiate vendor contracts to maximize cost savings and client satisfaction.

Provide exceptional customer service and resolve travel issues promptly.

Ensure full compliance with international and domestic travel requirements. Patricia K. Williams 궭궮 608-***-**** 귗귘귙귚귛귝규 *******@*******.*** Business Travel Operations Manager/ Group Travel Coordinator (progressive promotions) Burkhalter Travel Agency – Madison, WI July 1984 – May 2014

Directed full-service coordination for incentive, corporate, and leisure group travel.

Managed group budgets, achieving high value within financial constraints.

Led event logistics for offsite conferences, including accommodation and transportation.

Acted as liaison between clients and leadership to ensure smooth execution.

Supervised service teams during peak travel seasons. Education & Certifications

Travel Agent Certificate – Travel and Hospitality

McConnell Travel School – Minneapolis, MN

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