Technical Support Customer Service
Resume:
Amara Awardo
Los Angeles, CA *****
************@*****.***
Professional Summary
Motivated professional with a strong background in administrative support, shipping and receiving, and technology assistance. Skilled multitasker with exceptional organizational, problem-solving, and communication abilities. Experienced in managing detailed records, coordinating schedules, and documenting processes. Dedicated to improving productivity and fostering positive environments through teamwork and attention to detail. Proficient in Microsoft Office, data collection, and technical support with a proven ability to adapt and learn quickly in dynamic settings. Authorized to work in the U.S. and eager to contribute to organizational success. Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Associate
Technical Authentication and Grading (TAG)-Playa Vista, CA March 2025 to May 2025
• Received, inspected, and cataloged high-value trading cards for authentication and grading.
• Ensured accurate inventory tracking and safe handling of sensitive shipments.
• Collaborated with grading and logistics teams to streamline operations and maintain timely workflows.
• Maintained a clean, organized workspace and adhered to quality control standards. Volunteer - Animal Care
Best Friends Pet Care Adoption Center-Los Angeles, CA February 2025 to March 2025
• Assisted in caring for animals, including feeding, grooming, and socialization.
• Provided customer service by helping potential adopters find suitable pets.
• Maintained cleanliness and organization of the adoption center. Technology Assistant
Black Girls CODE-Los Angeles, CA
July 2024 to August 2024
• Supervised and ensured the safety of a group of campers during daily activities.
• Checked campers in and out daily using Google Spreadsheets, maintaining accurate attendance records.
• Coordinated daily schedules and ensured smooth transitions between activities.
• Led camp icebreakers every morning to foster a positive and engaging environment for campers. Technology Professional Intern
County of Los Angeles-Los Angeles, CA
June 2023 to August 2024
• Provided front desk support by assisting customers with a variety of technology-related issues, including troubleshooting software, hardware, and network problems.
• Delivered exceptional customer service by addressing patrons’ technical concerns in a timely and professional manner.
• Documented and maintained records of technical support requests and solutions, ensuring consistent and organized follow-up.
• Communicated effectively with diverse individuals, fostering a welcoming and helpful environment. Education
Certification Program in Healthcare/Medical Assisting Propel America
January 2025 to Present
Some College in Arts
California State University-Northridge - Northridge, CA August 2023 to May 2024
High school diploma or GED
Westchester Senior High School - Los Angeles, CA
June 2023
Skills
• Inventory management
• Microsoft Office & Google Suite (1 year)
• Project Management
• Microsoft Windows
• Help Desk
• Information Security
• Technical support
• Desktop Support
• Software Troubleshooting
• Customer Service & Administrative Support (1 year)
• Shipping & Receiving
Certifications and Licenses
Project Management
April 2024 to Present
Project Management Certification: by Google on Coursera. Completed over 6 months. CPR Certification
October 2024 to October 2026
Adult, Child, & Infant CPR and AED Certification
Registered Behavioral Technician Certification
October 2024 to October 2025
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