Front End Call Center

TERRENCE GIBBS

Orange, CA ***** 714-***-**** **********@*****.***

Graphic Arts Design Certification : Graphics Arts, 03/1988 DTI For Graphics Arts(Dental Technician Institute) - Orange I have a vast field of experience of over 45 years from:

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• Clerical

• Administrative

• Sales Marketing

• Call Center

• Claims

• Auto and Life

Insurance

• Legal

• Military

• Supervisor

• Manager

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Front End Cashier, 12/2023 - 07/2024

Royal Farms – Gambrills, MD

Work as a "Night Shift Front End Cashier" at Royal Farms a renowned operator of fast and friendly neighborhood convenience store with over 300 location from Maryland, Delaware, Pennsylvania, New Jersey, Virginia, West Virginia, and North Carolina

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As a "Front End Cashier", also known as a Sales Associate or Retail Cashier, I wS responsible for processing customer transactions, handling cash and credit card payments, and providing excellent customer servic. I also assisted with stocking, cleaning, and other front-of-store duties.

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• My Responsibilities were:

• Processing Sales: Scanning items, ringing up purchases, and handling cash or credit card payments.

• Customer Service: Greeting customers, answering questions, and providing assistance. EDUCATION

SKILLS

SUMMARY

EXPERIENCE

- Cash Handling: Counting and balancing cash drawers, and making change accurately for 3 Self Service and also the 4th Main Cash Registers.

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• Merchandise Handling: Assisting customers with bagging purchases, and handling returns or exchanges.

• Store Maintenance: Maintaining a clean and organized checkout area, stocking shelves, and assisting with other front-of-store duties as needed.

I left the store on a "Leave of Absence" in July 2024 to be at home with my wife Sandra of 37 years until her death from "Throat Cancer" back on 9/27/2024.

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Warehouse Medical Supplies Shipping Clerk, 02/2022 - 10/2022 Carolina Narrow Fabrics (CNF) – Winston-Salem, NC

Performed daily as both an Administrative Processor and Shipping Clerk for High Volume Medical Supplies request Domestic and International for both UPS and FedEx. Required to take over 100 requests by computer or phone orders and then package each order to be inspected for complete, good condition products prior to pickup for regular or rush orders.

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CIS Assistant, 12/2014 - 07/2021

United States Citizenship and Immigration Services – Tustin, CA Since taking on the position as CIS Assistant, I have performed multiple task and duties to include the reviewing and screening applicant documents submitted for proper completion to complete the interview process. My daily task was to perform the biometrics finger printing process for scheduled affirmative, credible fear, and standby and call back refugees for completeness while working at the service windows. I also called applicants or their attorney's offices to coordinate missing/incorrect paperwork, biometrics finger printing information required per operating procedures and instruction, along with inquiries. Also responsible to analyzed applicants and their attorney's inquiries from incoming calls while working at the reception desk prior to their faxes sent to determine a resolution. I prepared from the database along with monitored routine spreadsheets reports that highlighted the functions and activities for end of day Interviews.

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I have just recently work with FEMA Disaster Service Assistant (DSA) Teams in the field as a Surge Capacity Force (SCF) Volunteer from 10/18/2017 to 11/22/2017 assisting the First Responders and crew with the Great Northern California Wild Fires Disaster near Santa Rosa, California where over 4, 000 homes were destroyed in that area. worked with DSA teams to go out daily into the field looking for survivors and gathering their information for help assist them with their with their Medical needs as a Disability Integration Adviser for medical claims for both physical or equipment replacement along with any other issues relating to their medical lost. Also work with my DSA Field lead Team #1 Lisa Palmer educating the survivors for available from the Disaster Relief Centers (DRC) for anything from food, clothing to home loans along with registration for accountability for the County, while also attending City Council meetings for their Debris/Waste Movement Program at their Town Hall with local home owners.

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Mission Support Specialist, 11/2009 - 12/2014

Homeland Security, Immigration Customs Enforcement – Los Angeles, CA Being a multi task specialist speedy up b the process for our team with less personnel completing the.job along with filling in for.tother.co-workers on an assignment or called in sick. Since joining the Office of Principle Legal Advisor (OPLA) team in Los Angeles in 2009, I have taken on many tasks which includes:

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• Legal Assistant

Mail & Files Clerk for Mission Support Staff Alternate Federal Building runner to retrieve and drop off Detained and Non-Detained Alien Files.

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The OPLA Office for DHS in Los Angeles, CA is one of the largest in Homeland Security. I am tasked daily with the responsibility of coordinating, organizing, briefing of two Legal Immigration Teams consisting of eight Attorneys and two Immigration Judges. I also support the Deputy Chief Counsel, Senior Attorneys and the Mission Support Staff. As a Legal Assistant my job consists of coordinating daily court calendars, gathering and preparing information for Immigration Court and collecting information from various database records for court proceedings. In my position as a Mission Support Specialist I was required to quickly become familiar with Criminal Court Conviction Documents to complete Attorneys Archive File for criminal cases. This is also includes our Las Vegas, NV office. I currently utilize various Database which include Principle Legal Attorney Net (Planet), Customs Investigation Services (CIS), National Federal Tracking System (NFTS), General Counsel Electronic Management System (GEMS), Board of Immigration Appeals (BIA) and Executive Office for Immigration Review (EOIR). I am a Team player who is a selfstarter, has good organizational skills and communicates well with other team members to complete the task at hand.

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