Medical Assistant Customer Service
Resume:
La'Sha Gilliam
Medical Assistant, Externship
St. Louis, MO 63119
************@*****.***
Dedicated Medical Assistant with over 22 years of customer service experience. Passionate in providing excellent patient care and being a part of a medical office team. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Mercy June 2023-Current
Charting Charting
Vision screening
Vital signs
depression screenings
adhd screenings
fmla paperwork
Memory test
faxing
Assistanting the nurse practitioner with
Physicals
check ear
ear cleaning
Testing ex: flu, mono, streptococcus and pregnancy test, a1c testing,vaccines, urine test, Front office work
EKG
Back office
Word PowerPoint, excel, word,
Working with Epic software for the medical chart
emails
Medication refills
Medication reviews
Rooming patient
prep for procedures in clinic
Assisting Physicians and nurse practitioners with answering consumer questions Answer phones and make out going calls while providing outstanding customer service Training new hires and all staff on computer, rooming and all roll for MA's, LPN's, and RN's CPR/Basic Life Support/ First Aid Current
St.Lukes Medical group GI October 2022-June-2023
Scanning documents
Medication refills
Medication reviews
Rooming patient
Answer phones make outgoing calls while providing customer with results Answering phones for providers
Prior authorization for insurance and patients medications Back office
Charting
Vital signs
Depression screenings
prior authorizations experience using cover my meds Assisting Physicians and nurse practitioners with answering consumer questions prep for procedures in clinic
Training new hires and all staff on computer, rooming and all roll for MA's, and LPN's SSM Health Medical Group - St. Louis, MO
May 2017 to October 2022
Medical billing and coding
Charting
Vision screening
Vital signs
depression screening
adhd screening
fmla paperwork
faxing
Assist anting the nurse practitioner with
Physicals
check ear
ear cleaning
Testing ex: flu, mono, streptococcus and pregnancy test, a1c testing,vaccines, urine test, Front office work
EKG
Back office
Word PowerPoint, excel, word,
Working with Epic software for the medical chart
emails
Medication refills
Medication reviews
Rooming patient
experience in woman's health
experience in pediatrics
experience in podiatry
Answer phones and make out going calls while providing outstanding customer service in a express clinic where we get the patients in and out with in 10 minutes!
Warehouse Associate
Express Employment Professionals - St. Louis, MO
October 2016 to May 2017
pick orders,ship orders, stock orders, maintain a clean work environment. Medical Assistant, Externship
Lutheran Geriatric - St. Louis, MO
August 2014 to September 2016
Checked pulse readings
● Assisted with blood Pressure readings
● Analyzed patient's blood sugar
● Established proper weight readings
● Provided Companionship with patients
● Take Vital Signs
● Sanitize Equipment
● Glucose testing
● HIPPA/OSHA
● Medical Technology
● Patient Demographics
● Front Office Duties
● Take vital Signs
Wireless Associate
Sam's Club
June 2007 to 2014
Lead Customer service for ATT, Verizon & T-Mobile cell phones ● Supervised cash register
● Maintain a safe and clean environment at Sam's club ● Managed phone lines and perform clerical duties ● Assist with stocking and zoning for store
● HIPPA/OSHA
Education
Diploma in Medical Assistant
Missouri College
September 2013 to August 2014
Skills
• Associate (6 years)
• CPR (10+ years)
• CPR/ (10+ years)
• Front Desk (10+ years)
• Inventory (10+ years)
• Experience Administering Injections
• Phlebotomy
• Patient Care
• Medical Coding
• EMR Systems
• Medical office experience
• Vital signs
• Medical terminology
• Customer service
• Computer skills
Certifications and Licenses
CPR Certification
Additional Information
SKILLS SUMMARY
Clinical Lab
Administrative
● ● ●
● Basic ● Give ● Hemoglobin
Computer Skills Injections ●
● ● ●
● Medical ● Trained ● Hematocrit
in ●
Technology Phlebotomy
● ● ●
● Urine
Analysis
● Scheduling ● Perform ●
Finger
● Basic Computer Skills
● CPR/First Aid
● Sanitize Equipment
● Scheduling Appointments
● Taking Supply Inventory
● Trained in Front Desk Duties
● Received Associate of the Month-October 2007 & August 2008
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