Case Manager Management

Freddie Serrano

Lowell, MA ***** 978-***-**** ****************@*****.***

Professional Summary

Dedicated and versatile professional with extensive experience in case management and warehouse operations. Skilled in developing personalized client support strategies, conducting assessments, and collaborating with multidisciplinary teams to ensure optimal care. Equally proficient in warehouse management systems, inventory control, and team collaboration to achieve operational efficiency. Recognized for reliability, problem-solving abilities, and a positive attitude across diverse work environments.

Core Skills

Problem Solving & Critical Thinking

Emotional Awareness

Friendly & Positive Attitude

Organizational Skills

Reliable & Trustworthy

Data Management

Computer Proficiency

Supervision & Leadership

Client Assessment & Advocacy

Case Management & Progress Monitoring

Professional Experience

Case Manager

Riverbend Tewksbury, MA 2024 - 2025

Oversaw the care and progress of clients in a men's residential facility, ensuring a supportive and structured environment.

Conducted individual assessments to identify client needs and develop personalized care plans.

Provided counseling and emotional support to clients addressing substance use issues and behavioral challenges.

Facilitated group sessions on relapse prevention, coping mechanisms, and life skills enhancement.

Coordinated with external agencies and community resources to secure housing, employment, and healthcare for clients.

Monitored client progress and maintained comprehensive documentation to ensure compliance with policies.

Managed crisis situations with professionalism, prioritizing client safety and well-being.

Case Manager

Casa Esperanza, Lowell, MA 2023 - 2024

Developed and implemented personalized treatment plans in collaboration with clients and clinical teams.

Conducted initial assessments to determine client needs, strengths, and treatment goals.

Provided counseling and emotional support to clients struggling with substance use disorders.

Coordinated with healthcare providers, therapists, and social workers to ensure comprehensive care.

Monitored client progress and adjusted treatment plans to enhance outcomes.

Maintained detailed and confidential client records in compliance with regulatory standards.

Advocated for clients by connecting them with community resources, housing, and employment opportunities.

Conducted group workshops focused on relapse prevention, coping strategies, and life skills development.

Warehouse Associate

SMC Ltd., Devens, MA January 2021 - 2023

Packed and labeled merchandise to prepare for shipment.

Operated pallet jacks to efficiently transport items across warehouse locations.

Maintained organized shelves and workstations for a safe work environment.

Managed daily shipments in a controlled warehouse atmosphere.

Received deliveries, updated orders, and scanned packages into the internal database.

Utilized warehouse management systems for inventory tracking and production updates.

Assisted coworkers in special projects, expanding responsibilities and knowledge.

Relocated merchandise using forklifts and pallet jacks, processing orders for shipment.

Temp Worker

People Ready, Lowell, MA April 2020 - January 2021

Supported various roles as a temp worker, demonstrating adaptability and dedication.

Earned a full-time position at SMC Ltd. through consistent performance and commitment.

Education

Studies in Psychology

Bellevue University May 1993 Online

High School Diploma

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