Los Angeles It Support

Rich Ploucher

Google Cloud Engineer

***- ***-**** *******@*****.*** Los Angeles, CA 90027

PROFESSIONAL SUMMARY

Dynamic IT Support professional with a proven track record, experienced in network configuration and security implementation. Currently up skilling in CyberSec related skills including Python and Google Cloud Technologies, I thrive on optimizing processes while delivering exceptional customer service, leveraging strong problem-solving skills to enhance operational efficiency and drive success in technology environments. SKILLS

Python Google Cloud Linux Mac OS Windows Server, 11 Packet Tracer Computer Network Admin

EXPERIENCE

JR IT SUPPORT, Los Angeles

ITek LA, January 2017-Present

• Performing Updates/Upgrades to OS and Software

• Network Configuration/Support

• Security PenTest/ Config for Compliance

• Participate in ongoing training to enhance own job skills and knowledge.

• Provide efficient and courteous service to customers at all times.

• Skilled with Windows, Linux, and Mac Operating Systems DIGITAL CONTENT COORDINATOR, Los Angeles

The Movie & Music Network, January 2013-April 2015

• Receiving and Ingest of New Media

• Uploading of Media to Cloud

• Video Editing

• Cover Artwork Creation

• Quality Control of Content

• Creating Content Metadata

Identified and implemented opportunities for optimizing existing processes related to content workflow management.

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GENERAL MANAGER RETAIL COMPUTER STORE, Los Angeles MacHollywood, March 2004-January 2013

• Recommendation of Best solutions to Enterprise Level Organizations

• Recruited team members to maintain adequate staffing levels.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Used computerized inventory system to plan and manage adequate inventory levels.

• Maintained positive relationships with key stakeholders including customers, suppliers and partners.

• Prepared staff work schedules and assigned specific duties.

• Built and maintained relationships with vendors and suppliers. EDUCATION

MASTER OF ARTS (M.A.) IN MUSIC PERFORMANCE, Amherst, MA University of Massachusetts, June 1999 GPA 4.0

BACHELOR OF ARTS (B.A.) IN MUSIC PERFORMANCE, New York, NY Manhattan School of Music, June 1997 GPA 3.75

CERTIFICATIONS

• CompTia - A+ Certification • Google Cybersecurity Certification

• Salesforce Sales Operations Certification

REFERENCES

References available upon request

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