Customer Service Advisor, Customer Service Manager
Resume:
Carolyn Williams
DeKalb, IL 60115
********@***.***
Professional Summary
Business and Account Implementation Consultant with 20+ years of financial services experience, specializing in check processing for Fortune 500 accounts. Proficient in the Fiserv platform, coordinating cross-functional teams, and enhancing client relationships. Strong communicator with a proven record in training and process improvement.
Technical Skills
- Microsoft Office Suite
- Banking Systems (AS400, Fiserv 5250, Nautilus)
- 10 Key, Lotus Notes
- Typing Speed: 40 WPM
Professional Experience
Lutheran Social Services of Illinois - Aurora, IL
Therapeutic Foster Parent
January 2019 - Present
- Care for children with behavioral health challenges, promoting family reunification and teaching life skills.
Home Daycare - Yorkville, IL
Owner
December 2013 – Present
- Provide a safe, educational environment for children, preparing nutritious meals and communicating with parents.
Discover Financial Services (Kelly Mitchell Group) - Riverwoods, IL
Project Coordinator
January 2013 – November 2013
- Managed system conversion projects in the banking division, collaborating with partners and updating procedures.
PNX Consultants - Aurora, IL
Business Consultant
June 2007 – December 2012
- Assisted small businesses with funding and project management, ensuring timely completion and client satisfaction.
Fiserv Solutions - Chicago, IL
Unit Manager
November 2000 – May 2003
- Oversaw teams managing corporate accounts, resolving issues and implementing service enhancements.
The Northern Trust Co - Chicago, IL
Account Implementation Consultant
June 1982 – May 1998
- Collaborated with clients to address needs, set up accounts, and train staff on operational procedures. Reduced call abandonment from 120+ to under 10 monthly.
Education
Bachelor’s Degree in Business (In Progress)
University of Phoenix
Coldwell Banker School of Real Estate
2003
Certifications
Licensed Foster Parent
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