Talent Acquisition Manager

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YISEL FLORES-CASTRO

LAKE ELSINORE, CALIFORNIA

818-***-**** ***********@*****.*** WWW.LINKEDIN.COM/IN/YISELFLORES PROFESSIONAL SUMMARY:

Dynamic and results-oriented talent acquisition leader with demonstrated expertise in driving end-to-end recruitment strategies within fast-paced, high-growth organizations. Expert at building and managing high-impact global recruiting teams, maximizing resource efficiency, and driving operational excellence. Demonstrated success in crafting and executing talent strategies across various disciplines including management consulting, career coaches, SaaS Cloud Solutions- engineering/DevOps, IT, enterprise/commercial sales, and corporate function roles (marketing, finance, legal, HR, G&A, etc.). Bilingual in English and Spanish.

KEY STRENGTHS & EXPERTISE:

• Recruitment Lifecycle & Onboarding • Leadership & Performance Management • Problem Analysis/Resolution

• Talent Sourcing & Pipelining Strategies • Coaching, Mentoring & Training • Project Management

• Leverage Ai technology for TA • Operations & Resource Management • OFCCP and EEO Knowledge

• KPI & Process Development, and

Continuous Improvement

• SLA & SOP Development &

Implementation

• Stakeholder Management &

Collaboration

CORE COMPETENCIES

• Strategic Leadership: Successfully managed and developed a team of Talent Consultants to align recruitment with business objectives, filling an average of 425+ roles per fiscal year.

• Operational Excellence: Established recruitment processes and implemented tools such as electronic applicant screening guides and ATS, leading to consistent and efficient operations.

• Consultative Partnership: Collaborated with SVP Business Leaders, HR and hiring managers to identify hiring needs, offering strategic insights into market trends and candidate expectations.

• Data-Driven Insights: Analyzed recruitment data to optimize operations and deliver productivity updates to business leaders, ensuring alignment with organizational objectives.

• Comprehensive Training: Delivered DEI training and mentorship to team members and hiring managers, ensuring adherence to recruitment best practices and legal compliance. PROFESSIONAL EXPERIENCE:

KORN FERRY - LOS ANGELES, CA (REMOTE)

TALENT ACQUISITION MANAGER JULY 2021 – NOVEMBER 2024 Managed a team of 13 Internal Talent Acquisition Consultants, up to 9 Contract Senior Recruiters, and 2 Recruiting Coordinators providing executive search support for multiple divisions for Corporate, Digital, and Consulting lines of business across the Americas and EMEA regions.

• Managed projects and collaborated with global leadership team to design and implement SLAs, SOPs, KPIs, sunset and implementation of ATS from Talent Link to Oleeo, including various TA and onboarding tools such as assessments, background check, and reference check platforms used to standardize processes across the global TA team.

• Collaborated with global leadership to develop and implement hiring manager and hired candidate satisfaction surveys, that were then integrated into the ATS for automated delivery once a candidate was moved to hired status.

• Partnered with ATS implementation Admin for continuous improvement of ATS, including creating and implementing applicant screening guide for high-volume global Career Coaching roles.

• Improved team performance through training aligned with best practices and legal compliance. o Increased Recruiter productivity metrics YoY by 11% o Improved Hiring Manager and Hired Candidate survey results by 24%; increased participation 200% from 11% to 23% o Rated as ‘Exceeds Expectations’ on Performance Reviews all four years. KORN FERRY - LOS ANGELES, CA (REMOTE)

RECRUITING BUSINESS PARTNER & TEAM LEAD JULY 2018 – JULY 2021 Managed a global recruitment team of 8 recruiters and two coordinators, managing the end-to-end recruitment operations for two Advisory lines of business across the US, Canada, and South America.

• Developed, managed, and delivered onboarding program and training modules for new joiners on the internal TA team which included recruiters to director level roles. 2

• Responsible for executive level reporting and weekly business updates; collaborated with leadership to create and deliver quarterly business reviews (QBRs).

• Collaborated with Leadership to develop DEI curriculum and training, developed and implemented a global ERP program, and formal escalation process.

KORN FERRY - LOS ANGELES, CA (REMOTE)

SENIOR RECRUITER SEPTEMBER 2017 – JULY 2018

• Created and implemented high-level sourcing strategies for confidential leadership roles, developing innovative outreach strategies across various sources leveraging ATS, LinkedIn Recruiter, job boards, network events, and referrals.

• Managed senior level req load of 30+ requisitions, including sourcing, screening, interview scheduling, offer negotiations, and pre-onboarding processes.

AGDATA GLOBAL, LLC. – HEBER, CA (REMOTE)

RECRUITING MANAGER March 2017 – July 2017

Responsible for building the recruitment function for a large agricultural organization, managing a team of two recruiters and one coordinator.

• Secured candidates for key executive and management positions such as CFO, COO, Director of Risk Management, enhancing the company's market positioning.

• Developed recruitment processes that aligned with business goals, producing an employee value proposition (EVP) that attracted top talent for all levels across the corporate functions.

• Partnered with HR Director to develop effective hiring events in the local market and recruiting campaigns for corporate roles within the US, and H2A field positions throughout Mexico and Central America. FUTURESTEP, A KORN FERRY COMPANY – LOS ANGELES, CA (REMOTE) RECRUITING TEAM LEAD DECEMBER 2013 – DECEMBER 2016 Managed a team of 8 recruiters and coordinators, responsible for the recruitment operations for our client account (ADT Security Services), focusing on field employees (Technicians, Installers, Admins, Ops) and call centers representatives.

• Facilitated weekly team meetings to discuss business updates, metrics, process implementation and improvements, and analyze reporting trends to maximize operational efficiencies.

• Responsible for creating, project managing and facilitating large-scale, high-volume hiring events on site at call centers and field offices across the US.

• Implemented strategic sourcing strategies increasing recruitment efficiency and significantly decreased time to hire metrics from 60 days down to 45.

• Provided performance updates, insights and challenges to client and internal executive leaders.

• Developed KPIs and recruiter scorecard to manage team performance using PROFESSIONAL EXPERIENCE PRIOR TO 2013 INCLUDES:

RECRUITING MANAGER, CORPORATE SENIOR RECRUITER, HR COORDINATOR LEAD, BUSINESS SALES SUPPORT REPRESENTATIVE

• Diverse recruiting experience in various industries including Marketing, Telecomm, Transportation, Education/Child Development, Banking, Security Services, and IT.

VOLUNTEER:

VOLUNTEER MENTOR & CAREER COACH 2018 – CURRENT

• Mentorship and guidance navigating work/life balance to first-generation college students.

• Provide career coaching and assist with creating and writing resumes and cover letters

• Volunteer Research Assistant – Professor Robert F. Castro EDUCATION:

• Bachelor of Science in Fashion Design & Minor in Business – Woodbury University Burbank, CA

• Professional Certificate: Spanish Court Interpreting – California State University Northridge Northridge, CA

• Professional Development Training at Korn Ferry - Mosaic (2018) and Leadership U (2021)

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