Customer Service Data Entry

David A. Cole - Home: 973-***-**** Cell: 551-***-****

EMail: **************@*****.***

CUSTOMER SERVICE SPECIALIST

Highly accomplished Customer Service Professional with a proven track record of providing superior customer experiences. Adept at project management and cross functional collaboration. Proactive in anticipating problems and using the unique array of skill sets to resolve issues expeditiously. Listening to the customers and providing solutions to their needs

SKILLS

MS Office – Word, Excel, Outlook

Customer Retention

Mortgage Banking Industry and Insurance Claims Industry Expertise

Concero & Sedgwick Whippany, NJ – Consumer Claims Associate – Jan 2016 - Present

Indexed and processed claims documents for efficiency

Setting up Liability and Injury Claims in the Proprietary System

Reduced claims processing time by several hours to expedite the timeliness

Create Spreadsheets on the work that is assigned and completed

Winner of the Values in Action Quarterly Award

Handle phone calls from Renters, Claimants, Attorneys and Insurance Agents

Billing Insurance Claims & Contacting Insurance Carriers to collect claim numbers

Setting up diaries to follow up with claimants, insureds and all interested parties

LoanLogics, Mount Arlington, NJ – Client Services Representative – June 2014 – Nov 2014

Distributed daily rate bulletins, guideline updates to Lender Management

Updated passwords, and activations of the existing investors for clients

Expedited client requests on guideline and pricing challenges and provided quick solutions

Trained clients on navigating the loan decisions platform to obtain accurate pricing scenarios

Updated quarterly tables for clients on particular investors to expedite accurate pricing

Handled Integration Issues with Encompass, Calyx Point and other LOS Systems

American Financial Resources, Parsippany, NJ – Loan Opener – 2012 - 2013

Analyzed documents, disclosures, DU/LP Findings, financials

Ordered title work, flood certifications, and Tax Transcripts

Worked with Encompass mortgage software, & Doc Magic Software

Saved customers time and was proactive in deciphering issues if loans would not work

Kept communications open to customers, loan officers and colleagues

David A. Cole Home: 973-***-**** Cell: 551-***-****

E-Mail **************@*****.***

The Money Store, Florham Park, NJ – Document Manager – 2011- 2012

Educated clients on the time sensitivity of documents

Sent out disclosures to clients and communicated to get the disclosures e-signed and sent back

Collected supporting documents from clients and submitted loans to processing

Worked with Encompass Mortgage Software and International Document Service

Supervised staff and educated them on how to get the disclosures out to clients

Flextronics Corp, Verizon Wireless Account, Somerset, NJ – Technician 2007 - 2011

Assessed Warranty & Upgrade status on customers’ accounts

Troubleshot cell phone problems and reached resolutions

Provided customers options and cost savings to promote customer retention & saved customers up to $100 off of their monthly cell phone bills

Used empathic techniques in addressing the issues posed by customers

Scheduled weekly shifts of all Technicians

Scheduled customers for product demonstrations on their cell phones and PDA’s.

Utilized POS System to upgrade data, voice, and text usage and ordered replacement

cell phones and equipment from the various warehouses

EDUCATION – Bachelor of Arts Degree Business Administration – William Paterson College

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