Business Process Project Manager

Andrew Lane

Palm Beach Gardens, FL 716-***-**** **************@*****.***

Security Clearance: Secret Travel: 10% PMP Certified

Professional Summary

Strategic and results-oriented Project Manager with 5+ years of experience leading cross-functional teams and delivering complex IT solutions for federal clients. Proven success managing Agile software development projects, deploying enterprise platforms (ServiceNow), and driving business process improvements. Expert in stakeholder engagement, UAT coordination, and backlog prioritization. Recognized for technical fluency, leadership, and ability to translate requirements into scalable solutions. Active Secret Clearance and PMP certified.

Core Competencies

- Agile Project Management (Scrum, Kanban)

- Cross-Functional Team Leadership

- ServiceNow Platform Implementation

- Business Process Optimization

- Requirements Elicitation & Documentation

- UAT & Functional Testing

- Stakeholder Communication & Reporting

- Sprint Planning & Backlog Grooming

- JIRA ServiceNow MS Office Confluence

Professional Experience

Booz Allen Hamilton – May 2023 – Present

Associate – Senior Business Analyst / Agile Project Lead

- Managed end-to-end project lifecycle for custom ServiceNow applications for the Department of Treasury.

- Facilitated sprint ceremonies, including planning, retrospectives, and backlog grooming, to ensure delivery on schedule.

- Led stakeholder demos and milestone reviews; integrated feedback to iterate solutions.

- Directed successful UAT cycles, resulting in on-time go-lives with 100% stakeholder approval.

- Mentored 3 junior analysts and supported contract expansion through team performance improvement.

Booz Allen Hamilton – April 2022 – May 2023

Associate – Functional/Technical Analyst

- Spearheaded sustainment of VA Health Records System (CPRS/VISTA), leading requirements validation and functional testing.

- Created performance dashboards and project health reports to guide leadership decisions.

- Acted as liaison between technical teams and stakeholders to translate system requirements.

- Drove Agile adoption across workstreams using JIRA and Confluence.

Booz Allen Hamilton – July 2021 – March 2022

Associate – Business Process Analyst

- Project lead for ServiceNow HRSD and ITSM implementations across multiple federal agencies.

- Gathered, translated, and managed business requirements, ensuring traceability to system features.

- Designed and facilitated post-launch training, resulting in a 25% increase in platform adoption.

Booz Allen Hamilton – August 2019 – July 2021

Senior Consultant – Senior Business Process Analyst

- Supported enterprise rollout of ServiceNow HR modules; led UAT, documentation, and stakeholder training.

- Conducted gap analysis and business process redesign to enhance service efficiency.

United States Navy – April 2015 – August 2019

Hospital Corpsman / Program Manager

- Led medical support initiatives for over 20,000 service members.

- Managed readiness programs with zero compliance issues.

- Directed department-wide preventive medicine and operational training programs.

Certifications

Project Management Professional (PMP) – PMI, April 2024

Education

MBA, American Military University, 2020

BA, Political Science, SUNY at Buffalo, 2014

Awards & Recognitions

- Gold Award – Collective Ingenuity (2020): Recognized for leadership on ServiceNow rollout at Office of Naval Research

- Titanium Award – Champion’s Heart (2022): Honored for technical excellence and client engagement

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