Customer Service Representative
Resume:
Shana Harrison
Sherman, TX *****
********@*****.***
Willing to relocate to: Denison, TX
Authorized to work in the US for any employer
Work Experience
FedEx Package Handler
Fedex-Dallas, TX
July 2024 to January 2025
Customer Service Representative
FLS Connect-Remote
March 2023 to June 2023
Making Outbound Calls For Pledges
CMI GROUP
A to Z Call Center-Remote
May 2022 to December 2022
Working with the Nashville energy solutions processing energy payments Teledirect call center
Tele Direct Call Center-Dallas, TX
January 2022 to April 2022
Answering incoming calls setting up people for seminars and or transferring healthcare patients to their doctor's offices etc
Customer Service Representative Teleperformance
Tele-Performance Communications
March 2021 to December 2021
• Answered calls from customers
• Assisted customers with a warm and professional attitude
• Answered general questions
• Set up client appointments
Caregiver/Personal Assistant
Jordan Home Health-Greenville, TX
March 2017 to August 2017
5Years plus in Customer service and CNA.caregiver
Grocery Stocker
Walmart-Bonham, TX
October 2016 to January 2017
Walmart Stocker
Walmart-Bonham, TX
February 2016 to October 2016
Grocery Stocker
Rape Crisis Center
telemarketing
May 2010 to August 2011
Make outbound and get inbound phone calls to people who wanted to charity for the rape crisis center. McDonalds Crew Member
Fast Food Chain Restaurant
January 2009 to May 2010
MCA/Cashier
Sears
January 2008 to December 2009
Assembly Line Worker
Vendo-Garland, TX
May 2007 to November 2007
Put together vending machine parts
Sales Associate Sears
Lewisville, TX
January 2005 to December 2006
Organizing Clothes and making Models,Cashier
Education
High school diploma
Commerce High School - Commerce, TX
1999 to 2002
Skills
• Operating Systems
• Google Suite
• Hotel experience
• Lead generation
• Customer service
• Typing
• Software development
• Communications (5 years)
• Windows
• Hair Styling
• Analysis skills
• SSRS
• Help desk
• Retail
• AWS
• .NET
• Customer Service Skills (5 years)
• Technical Support
• Mac OS
• Telemarketing
• Filing
• Live chat
• Personal Assistant Experience
• Cold calling
• Software troubleshooting
• Technical support
• Customer Service
• Agile
• Sales
• Databases
• B2B sales
• Retail sales
• Financial services
• Crystal Reports
• Caregiving
• Tableau
• Active Directory
• Tax experience
• LAN
• Operating systems
• Veterinary experience
• Cash register
• Guest relations
• Medical scheduling
• Computer skills
• Marketing
• B2B
• Communication skills
• Analytics
• Accounts receivable
• Cold Calling
• Leadership
• Presentation skills
• Customer support
Certifications and Licenses
Hairstylist
October 2002 to Present
Specialized in quick weaves
CNA
Driver's License
TABC Certified
Additional Information
Hello my name is Shana Harrison. Im a Single Mother of 3 . I am a very hard worker and If you Hire me I'm willing to work to the fullest and accomplish everything the right way. If you hire me you will be glad that I am your employee Thanks, Shana Harrison
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