Customer Service Employee Relations
Resume:
TA
TONITTE ADAMS
***********@*****.*** 406-***-**** Plains, MT 59859 WWW: Bold Profile
Dynamic Casino Manager and Bookkeeper with a proven track record at Lucky Lil's Casino, showcasing expertise in financial reporting and exceptional leadership. Excelled in enhancing team collaboration, ensuring policy compliance, and elevating customer service standards. Demonstrated adaptability and a keen eye for optimizing operations and employee performance.
Strong leadership
Gaming regulations
Casino operations
Employee relations
Policy Compliance Oversight
Team collaboration
Financial reporting
Adaptability and flexibility
Staff scheduling
Paperwork management
Conflict resolution
Customer service
Cash handling
Lucky Lil's Casino Plains, Montana
09/2021 - 12/2024
Coordinated staff recruitment efforts including interviewing potential candidates and making hiring decisions.
Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly. Provided training sessions for new employees on game rules and regulations as well as safety protocols.
Inspected gaming equipment on a regular basis to ensure proper functioning and safety.
Monitored security surveillance systems to detect any suspicious activity within the casino premises.
Townpump Convenience Stores Plains,
MT
Bookkeeper
06/2021 - 09/2021
Entered deposits, credit card charges and sales entries to facilitate cash management.
Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
Implemented and maintained internal controls to safeguard financial assets.
Generated invoices for clients and tracked payments received from customers.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections. Ensured accuracy in all accounting entries and records. Emma Dickson Adult Education Missoula, MT
Summary
Skills
Experience
Education and Training
GED
04/1991
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