Customer Service

Monica Aguiar

North Miami, Florida

Email: **************@*****.***

Phone: 619-***-****

Professional Objective

To leverage my diverse background in hospitality and real estate to provide exceptional customer service and drive sales in dynamic environments.

Professional Summary

Multilingual professional with a Bachelor’s degree in Tourism and Hospitality and a proven track record in customer-facing roles across hospitality and real estate sectors. Experienced in front desk operations at upscale hotels, travel agency services, bartending, residential cleaning, and real estate sales. Demonstrates strong interpersonal skills, attention to detail, and a commitment to client satisfaction. Fluent in English and Portuguese, with intermediate proficiency in Spanish and French.

Work Experience

Bartender

New Jersey, USA

Dates: 2018-2019

●Provided friendly and efficient bar service to guests in a fast-paced environment.

●Maintained cleanliness and organization of the bar area.

●Built customer loyalty through personalized service.

House Cleaner

California, USA

Dates: 2019-2020

●Performed detailed cleaning of residential homes.

●Maintained high standards of hygiene and customer satisfaction.

●Managed scheduling and client communication independently.

Front Desk Host

Upscale Hotel – Brazil

Dates: 2015-2016

●Welcomed guests and managed check-in/check-out processes.

●Handled reservations and provided concierge services.

●Ensured guest satisfaction through professional and courteous service.

Travel Agency Assistant

Brazil

Dates: 2016-2018

●Assisted customers with trip planning and bookings.

●Provided information on destinations, pricing, and itineraries.

●Maintained updated records and provided excellent customer support.

●To leverage my diverse background in hospitality and real estate to provide exceptional customer service and drive sales in dynamic environments.

●

Education

Bachelor’s Degree in Tourism and Hospitality

Universidade São Judas Tadeu –São Paulo Brazil

Graduation Year: 2018

Real estate

Davis University - Toledo Ohio

2023

Licenses and Certifications:

OH 20-Hour Real Estate Finance Course

OH 40-Hour Real Estate Law Course

OH 40-Hour Real Estate Principles and Practices Course

OH 20-Hour Real Estate Appraisal Course

Familiarization Course in Civil Aviation Security

Personal Presentation 1 / Behavioral / Attention / Products of Enchantment / Operational Reception 1

Languages

●English: Fluent

●Portuguese: Fluent

●Spanish: advanced level

●French: Intermediate

Skills

●Customer service

●Hospitality & front desk operations

●Communication & interpersonal skills

●Microsoft Office & Google Workspace

●Sales and client relations

●Time management and attention to detail

Contact this candidate