Finance Operations Analyst

Jacque Agboola ***********@*****.*** 504-***-**** Austin, TX 78664

EXECUTIVE SUMMARY

Results-driven Finance and Revenue Operations professional with over 8 years of experience in Order-to-Cash (O2C), billing, collections, financial reconciliation, and revenue recognition. Skilled in implementing ERP systems, enhancing financial workflows, and improving reporting accuracy. Experienced in collaborating with cross- functional teams to drive automation, reduce cycle times, and ensure compliance. Adept at translating data insights into strategic financial outcomes.

KEY SKILLS

● Strategic Financial Management

● Revenue & Sales Ops Enablement

● Accounts Receivable & Payable

● Billing & Collections Efficiency

● Cross-Functional Team Leadership

● Vendor & Stakeholder Management

● CRM & ERP Systems Implementation

(Salesforce, SAP, Oracle, Workday)

● Data Analysis & Reporting

● Policy & Procedure Development

● Risk Management & Compliance

● Process Improvement & Automation

● Communication & Negotiation Skills

● Project Management (Agile)

● Financial Analysis & Variance Analysis

WORK EXPERIENCE

Apple, Austin TX 06/2024-Present

Finance & Expense Analyst (Contract)

● Led cross-functional initiatives to synchronize data with ERP systems (e.g., SAP, Oracle) for invoicing, and reconciliation activities for Wallet platform partners, improving financial processing and revenue reporting by 20%.

● Collaborated with internal teams (Sales, Finance, Legal, Tax, Business Development) and external vendors to resolve process gaps.

● Developed and maintained interactive Power BI/Tableau dashboards that visualized key revenue & expense metrics, improving transparency for senior leadership.

● Validated PO accruals, confirmed expense allocation, and supported audit queries during month-end close.

Century Consulting Services, Austin TX 06/2022 - 01/2024 Senior Business Operations Analyst

● Led initiatives in Sales, Client Support, and Operations by conducting in-depth revenue analyses using SQL and Excel to identify trends, seasonality, and growth drivers, enabling data-driven strategic decisions.

● Identified and mitigated key operational risks by collaborating with business unit leads & process experts to resolve master data discrepancies, oversaw data governance & executed mass updates in SAP.

● Organized project initiatives, including leading strategy calls, resolving incoming change requests, tracking progress, and providing updates (via Jira); utilizing strategic prioritization.

● Coordinated UAT testing and issue resolution during ERP migration, managing feedback and results with stakeholders.

● Spearheaded the documentation of policies and procedures across departments, reducing compliance incidents by 40% & developed KPI frameworks and scorecards to monitor pipeline health, deal conversion rates, and client program value.

● Partnered with Product to lead vendor vetting & RFPs process, delivering a 5% YoY market share gain and 20% reduction in operational cost savings.

Facebook, Austin TX 06/2020 - 06/2022

Commercial Enablement Analyst

● Spearheaded global site and location strategy for the largest business group, achieving a 15% increase in operational efficiency by aligning headcount and physical resources with demand and supply projections.

● Implemented process improvements in billing operations, including automation and system integration, resulting in a 20% reduction in billing cycle time and enhanced customer satisfaction.

● Enhanced invoice projection and reconciliation processes, achieving 98% accuracy in financial forecasting and strengthening operations data governance.

● Collaborated with Global Outsourcing, IT, and Finance to optimize resource utilization, reducing operational costs by 10% YoY.

● Managed the processing of monthly invoices and purchase orders, effectively resolving complex invoicing queries and contributing to a 20% decrease in customer issue resolution time, and mitigating forecast and projection variance.

● Designed SQL queries to manipulate and structure raw data from multiple sources for monthly reconciliation process.

Accenture, Austin TX 01/2018 - 06/2020

Global Travel and Expense Analyst

● Managed American Express and HSBC Corporate Card programs ensuring process accuracy and adherence to SLAs and T&E controls, consistently exceeding a 97% accuracy standard.

● Audited T&E and P-Card expense reports as per policy, reporting variances to relevant departments and managers, maintaining 100% accuracy in compliance and financial reporting.

● Investigated potential T&E compliance policy infractions, effectively detecting violations and managing ad-hoc reporting for monthly payroll deductions, enhancing policy adherence.

● Established and maintained productive relationships with key stakeholders, contributing significantly to the smooth delivery of performance goals and commitments in global travel and expense management.

● Conducted research and provided timely status updates for expense payments, delivering first-class service to customers and improving end-user experience in expense management processes.

Accounts Receivable Sr Analyst 01/2016 - 01/2018

● Led the end-to-end global Order-To-Cash (O2C) process, encompassing customer order generation, credit underwriting, fulfillment, invoicing, payments, and collections, ensuring streamlined operations and efficiency in accounts receivable management.

● Formalized escalation strategies, increasing visibility of open balances and payment performance, and effectively preventing interruptions in timely payment processing & cash application.

● Conducted reviews of service agreements, ensuring accurate capture of contractual terms in the billing system, thus enhancing billing accuracy and compliance.

● Facilitated monthly ad-hoc billing processes, including credit memos, rebills, prepayments, write-offs, revenue accruals, and reporting, fulfilling 98% of SLA and productivity targets. TGSLC, Round Rock TX 08/2013 - 01/2016

Collections Account Manager

● Managed a diverse portfolio of defaulted student loan accounts leveraging in-depth knowledge of federally funded programs to drive revenue growth and meet retention goals through negotiation of loan repayment terms.

● Conducted comprehensive audits of borrower financials, ensuring strict adherence to federal guidelines and maintaining a minimum 96% accuracy standard in preparation for submission to the U.S. Department of Education.

● Established and monitored KPI’s for accounts, focusing on maximizing profitability and program completion, enhancing the overall efficiency of the collections process.

● Negotiated with customers to collect past-due payments, resolving complex payment issues within time constraints, and maintaining strong customer relationships. EDUCATION

Bachelor of Science (BS) in Biology. Xavier University of Louisiana Associate of Applied Science (AAS) in Accounting. Austin Community College, Austin TX COMPUTER SKILLS

Advanced-Level Microsoft Office Suite (Excel, Word, PowerPoint, Power BI), Tableau, SQL, SRT, Buy@, Oracle (ERP & NetSuite), SAP Concur, Salesforce, Asana, Monday, Workday, Jira, Confluence

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