Customer Service Representative
Resume:
ANIYAH TAYLOR
S U MMARY
Highly motivated individual with a passion for delivering excellent customer service and hospitality . Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company.
E X P E R I E N C E
Server
Gringos Tex Mex Houston, Texas June 2024 - Current Guest Advocate
Target Houston, TX December 2023 - February 2024 Barista
Magic Cup Houston, TX July 2021 - December 2021 Customer Service Representative
Domino's Pizza Houston, TX November 2020 - December 2021 Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system. Greeted customers and provided assistance to ensure a positive shopping experience.
Assisted with returns, exchanges, and refunds in accordance with company policy. Provided product knowledge to customers on the features and benefits of products.
Performed cashier duties such as processing payments, returns, and exchanges accurately.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments. Greeted customers and answered questions about menu items. Prepared hot and cold drinks according to customer specifications. Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
Operated cash register to process payments from customers. Recorded sales transactions into point-of-sale system accurately. Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
S K I L L S
Food Delivery
Order Management
Safe Food Handling
Food Running
Guest Engagement
Exceptional customer service
C O N T A C T
************@*****.***
Houston, TX 77082
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
E X P E R I E N C E
Customer Service Representative
Domino's Pizza Houston, TX November 2020 - December 2021 Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
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