Customer Service Team Leader
Resume:
Timothy Owens
Blythewood, South Carolina *****
**********@*****.***
QUALIFICATIONS:
●Work well with and without supervision
●Ability to prioritize and remain focused on the essence of an issue
●Unsurpassed interpersonal skills proven to build rapport
●Skilled at learning new concepts quickly while working well under pressure
●Exemplify leadership qualities and professionalism
●Exemplify phenomenal public speaking skills
●Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations
●Have extensive passion for helping others
EXPERIENCE:
2018-Present JoO Foundation Columbia, SC
Founder
●Lead the development of short and long term strategies
●Communicate with stakeholders and other donors
●Select members to serve as the Board of Directors
●Assess risks and ensure they are monitored and minimized
●Oversee funding operations, recruit donors, attend fundraising functions
●Act in the best interest of the Foundation, board members, and the intended beneficiaries of the purpose
●Ensure state and federal reporting requirements are met
●Coordinate events
2001-Present UPS West Columbia, SC
Sorter
●Effectively handles all international, next day air, and early delivery packages.
●Adhere to hazmat and other policies and procedures
●Other duties as assigned
2013-2017 Metso Columbia, SC
Team Leader
●Coordinate parts requirements proposal and order execution
●Efficiently maintain record of inventory
●Train new employees on the company’s concepts, policies, and procedures
●Other duties as assigned
2008-2012 Harvest Hope Columbia, SC
Distribution Supervisor
●Supervise ten employees to ensure all duties of the distribution facility were properly executed
●Handle distribution of products to various agencies in efforts to feed needy families in over 100 counties in South Carolina
●Main reports and documents related to cash and check donations
●Handle all customer service related issues
●Maintain working relationships with consumers and outside vendors
●Other duties as assigned
2003-2005 Blue Cross Blue Shield of South Carolina Columbia, SC
Claims Support
●Filed and scan documents into database
●Communicate effectively with customers
●Provide customers with claim statuses and updates
●Maintain current paperwork for customers claims
●Data entry
●General office duties
VOLUNTEER EXPERIENCE:
2017 -2018 Founder of TeeO Turkey Drive Columbia, SC
●Distributed over 50 turkey’s to low-income individuals and families
2016-2018 Founder of TeeO Backpack Drive Columbia, SC
●Providing backpacks to over 100 underprivileged youth grades K5-7
2008-2018 Founder of JoO Day Columbia, SC
●Charitable event in remembrance of mother
ACHIEVEMENTS:
2008-2008 Harvest Hope Columbia, SC
●Received Employee of the month customer service appreciation award
CERTIFICATIONS:
2008-Present Hazmat Certified
2008-Present Forklift Certified
EDUCATION:
1999-2001 Ridgeview High School Columbia, SC
●General Studies
REFERENCES:
Available upon request.
Contact this candidate