Data Analyst Technical Support

Emad Elamin

*.********@*****.*** 240-***-****

Education

University of Maryland, College Park, MD Montgomery College, Rockville MD

Bachelor of Science, Information Science 2022 Associates of Arts, Business Major 2019

Professional Experience

ArRahimTech 10/2023-11/2024

HelpDesk Tier 1 Remote

●Provided first-level technical support to end-users, troubleshooting hardware and software issues.

●Documented all support interactions and solutions in the ticketing system (SNOW).

●Resolved technical issues via phone, email, and remote assistance tools.

●Assisted in the deployment and maintained accurate records of support requests and resolutions.

●Collaborated with other IT team members to identify, escalate and resolve complex issues by implementing process improvements (JIRA).

Maallaqa Investments LLC. 09/2021-09/2023

Data Analyst College Park, MD

●Conducted data analysis and created reports for management providing insights on market trends and business performance.

●Worked collaboratively with cross-functional teams and collected market trends to provide data-driven recommendations for business decisions using Google Analytics

●Created interactive dashboards and visualizations using Tableau, presented data-driven solutions, and provided accessible insights for all levels of the organization.

Berwyn Heights City Council Internship 1/2022-05/2022

Data Analyst Intern Berwyn Heights, MD

●Conducted data analysis on large datasets using excel in order to visualize insights into tree health

●Migrated existing architecture to google maps for a more cost-effective and accessible solution

●Implemented real time updates so that modification in the dataset is reflected on the map

●Worked closely with the client, utilizing agile methodology to ensure that the project gets done efficiently.

Relevant Projects

Database Design and Modeling: Worked in a group setting to design and build a non-trivial relational database using SQL, implemented an ERD to format an amusement park attraction

Object Oriented Programming: Utilized python to create a program that processed data queried from a database

Patient-Centered Technologies: Designed a user interface in a group dynamic that can be used on application or smart watch

Statistics for Information Science: Applied Excel and R to analyze relevant data to come up with a compelling conclusion between those injured and killed in gun violence.

Certification and Skills

●AWS Certified Solutions Architect Associate

Programming

●C++; Python; Java; HTML4; CSS3; JavaScript; PhP; SQL; Advance SQL

Information Technologies

●Developed on Windows 7/10/Mac OS, can use all Microsoft Office programs and Linux

●Familiar with using WebEx, Zoom. Experienced with troubleshooting different hardware

●Experience with agile methodology, JIRA, ServiceNow, Kanban, Scrum, Trello, Power BI, and Tableau

Networking

●TCP/IP; Switches; Routers; Firewalls; WAPs; Virtualization; Printers and utilities

Contact this candidate