Technical Support Hr Manager

Page * WL Mapheto

Contact number: 078*******

*************@*******.*** or *************@*****.***

https:/www.linkedin.com/in/wilson-lesetja-mapheto-881401298 WILSON LESETJA MAPHETO

OBJECTIVE I am technically skilled IT technician (Helpdesk) with 1 year of experience in computer systems maintenance. I have good communication and I have technical knowledge of computer hardware, software, general networking, windows OS, virtualization software, backup solution and windows network system. I obtained certification in IT (Systems support NQF L5), IT (Technical Support NQF L4) at CTU Training Solution and IT (Systems Development NQF L4) at MSc Business Collage. I have strong ability in learning and applying skill, I can easy adapt to new working environment and work with different personal, open minded, always willing to learn, dedicated and committed to my work.

SKILLS & ABILITIES Basic understanding of computer hardware and software.

Troubleshooting skills to identify and resolve technical issues.

Knowledge of operating systems windows.

Familiarity with networking concepts such as TCP/IP, DNS, DHCP.

Ability to install and configure software and applications.

Basic understanding of cybersecurity principles.

Good communication skills for interacting with users and explaining technical concepts.

Strong problem-solving abilities.

Ability to work well in a team and follow instructions from senior

Page 2 WL Mapheto

EXPERIENCE WORK INTEGRATED LEARNING (HELPDESK TECHNICIAN) - DEPARTMENT OF EDUCATION LEBOWAKGOMO CAPRICON DISTRICT

(2023/04/03-2023/09/30)

Duties: Providing technical support to users experiencing issues with hardware, software, or network systems. Troubleshooting and resolving technical problems via phone, email, or in person. Installing, configuring, and maintaining computer systems and software. Setting up new user accounts and profiles and handling password resets. Conducting system upgrades and updates. Documenting technical issues and solutions for future reference. Collaborating with other IT staff to escalate complex issues when necessary. Ensuring data security and privacy compliance. Training users on basic computer functions and software applications

EDUCATION CTU TRAINING SOLUTION –POLOKWANE-(IT SYATEMS SUPPORT NQF LEVEL 5) Cloud Fundamentals, CyberOps Associate, Introduction to Cyber Security Cyber Security Essentials, Information Technology Infrastructure Foundation, Machine Learning.

ACHIEVEMENTS Microsoft Security Operations Analyst (international certificate) IT Technical Support NQF L4

IT Systems Development NQF L4

Electrical Engineering N3-N6 certificates

Mechanical Engineering N3 certificate

REFERENCES CONTACT PERSON: SAMMY SAMUEL SEANEGO

ICT Mentor- Department of education

Contact Details: 066-***-****

Contact Person: Roberta Badimo

Position: ICT mentor (Sita)

Contact Details: 082-***-****

Contact Person: Kgomotso Makgoka

Position: facilitator

Contact Details: 073-***-****

Contact this candidate