Social Media Customer Service

MICHELLE HODGSON

Springfield, MO ***** 949-***-**** ********************@*****.*** WWW: Bold Profile Professional Summary

Results-driven sales professional with a forward-thinking approach, focused on driving company success and fostering competitive growth. Proven track record in building and leading successful teams, as well as effectively managing profitable operations. Skills

• MS Office

• Customer Service

• Sales Promotion

• Social Media Platforms

• Verbal and Written Communication

• Sales Tracking

• Professional Networking

• Sales and merchandising

Work History

Assistant Manager 05/2024 to Current

Caseys General Stores Inc – Springfield, MO

• Addressed service gaps with targeted initiatives to exceed customer expectations.

• Established open lines of communication with team for feedback and suggestions.

• Led training initiatives, enhancing employee skills and confidence.

• Identified inefficiencies to propose actionable improvements for overall workflow.

• Supervised day-to-day operations to meet performance, quality and service expectations. Owner 06/2017 to Current

Louella Company – Las Vegas, NV

Hand crafted natural soy candles and soaps.blankContentIdentifierBooked and planned vendor events.

• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Trained and motivated employees to perform daily business functions.

• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Lead Stylist/ Esthetician 05/2014 to 03/2019

Salon Cashmere – Costa Mesa, CA

• Used variety of hair styling tools and appliances.

• Performed morning and evening bank runs.

• Cut and colored hair for Number clients daily.

• Highlighted hair in varying shades.

• Assessed condition of clients' skin in order to make recommendations to improve skin quality.

• Analyzed skin condition and made appropriate product recommendations.

• Recommended retail products for at-home use.

• Advised clients on proper home-care regimens.

• Carried out product inventory checks, charting and consultations. Esthetician 10/2017 to 06/2018

Bliss On Broadway – Long Beach, CA

Experienced with Hydrafacial services and microdermabrasions.

• Sterilized equipment for patient treatments.

• Assessed condition of clients' skin in order to make recommendations to improve skin quality.

• Fostered friendly, warm and exceptional customer experience.

• Analyzed skin condition and made appropriate product recommendations.

• Educated patients on treatment options.

• Stocked treatment rooms with proper supplies.

Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.

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Education

Cosmetology 03/2014

Marinello School of Beauty - Huntington Beach, CA

General 06/2003

Fountain Valley High School - Fountain Valley, CA

Certifications

Life, Health and Accidental insurance lines.

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