Sr IT Tech Support

Bobby Barritt

*************@*****.***

Professional Summary

Experienced IT professional with a strong track record in elevating IT frameworks, demonstrated through successful network enhancements and user support initiatives. Proficient in network management and ITSM support systems, with proven ability to improve client satisfaction and operational efficiency. Notably reduced support tickets by 30%, reflecting a commitment to empathetic user assistance and premium C-suite support. Aiming to leverage these skills for further operational excellence and client success in future roles. Key Skills

Premium Support for C-Suite

Effective Problem-Solving

Upgrading Computer Systems

Network Firewall Administration

User Training Facilitation

ITSM Support Systems

Empathetic User Assistance

Network Management

Backend Support Proficiency

Asset Management

Data Loss Prevention Strategies

Technical Documentation

VoIP Admin - (Avaya, Mitel, Cisco, 8x8)

Technical Support Representative

Remote Work Expertise

On-Premises and Hybrid Management

Experience

IT FIELD ENGINEER L2 10/2023 - 12/2024

ParachuteTech, Inc

Conducted regular onsite services, checking server and network health. Identified and delivered proactive services to minimize tickets. Fostered a robust business and technical partnership with clients. Executed projects per instructions.

Delivered immediate IT solutions on-site.

Verified installation of remote monitoring and management tools. Conducted regular meetings with Parachute Technical Account Managers, Director of Managed Services, senior engineers to assess and mitigate business risks.

Acquired expertise in client network infrastructures and computer setups. Conducted regular network assessments for multiple client sites. Develop and update comprehensive IT documentation. Gained knowledge of client's business applications. Logged comprehensive notes and tracked time in Parachute's ticketing system, ConnectWise ITSM. Detailed tasks completed on each service ticket accurately. Collaborated with Parachute's Service Desk on documentation requests and discrepancies. Developed enhanced internal processes to improve client outcomes. Developed custom processes tailored to individual client needs. Attend daily, weekly, and monthly Parachute meetings. HARDWARE/POS REFRESH TECH 06/2023 - 09/2023

SmartSource - Northern CA

NCR Corporate POS setups and upgrades, including installation, dismantling and disposal. Executed tasks autonomously.

Diagnosed issues with on-premises construction and space constraints. IT FIELD ADMIN 05/2022 - 04/2023

SiriusXM/Pandora/Agile L.T.D

Provided remote and hybrid support for Apple Mac and Windows network communication endpoints. Oversaw requirements for internal infrastructure like computers, servers, and network devices. Utilized ServiceNow and Jira ITSM ticket systems to manage end-user support requests. Oversaw maintenance of hardware and software inventories. Managed and allocated resources for corporate devices. Implemented automation tools such as SCCM, MECM, and JAMF. IT FIELD ADMIN 11/2019 - 04/2022

Indeed/EOS, Inc

Handled remote troubleshooting to address infrastructure issues in cloud-based environments. Prepared workstations and desks for use.

Facilitated live events and conferences utilizing Creston Systems. Oversaw local inventory using ServiceNow and E-Waste management. Supported team in integrating AD, OneLogin SSO, and DUO MFA. Contributed to Packet Fence Firewall implementation. DESKTOP ADMINISTRATOR 04/2016 - 11/2019

Abbott Laboratories

Provided exceptional support to CEO and Executives at Santa Ana Campus and Temecula Management. Configured and serviced desktop systems, ensuring user support. Oversaw network device maintenance.

Supported Avaya VoIP system maintenance, hardware management, and Admin Console operations. Troubleshot backup devices and managed weekly tape backups. Resolved technical issues across hardware, software, and operating system platforms while ensuring adherence to security protocols.

Executed installation and repair of desktop hardware. Upgraded servers, switches, IDFs, and MDFs.

HW REFRESH/MIGRATION 02/2015 - 04/2016

SmartSource - Southern CA

Serviced connectivity to network printers.

Transferred user profiles and data using diverse methods to transition from old to new PCs. Configured and supported end-users.

Executed NCR Corporate POS refresh projects, programming tasks, and disposal processes. DESKTOP SUPPORT ANALYST 01/2013 - 01/2015

KIA Motor America HQ

Handled hardware failure, repair, installation, and removal. Provided training and resolution support for computer hardware and software issues. Rectified technical problems with network printers. Analyzed and resolved intricate computer issues.

Configured, installed, and tested custom setups across various platforms and operating systems. Adhere to stringent global standards.

HELP IT CALL CENTER 10/2011 - 01/2013

V.A. Hospital

Supported nationwide users with technical solutions in a dynamic call center. Delivered high-level support to vice presidents and medical staff remotely. Troubleshot technical issues across Windows XP/7, Mac OS X, and MS. Managed calendar events and email communications.

Managed user accounts in Active Directory, ensuring efficient addition and removal. Handled technical remote support with M.S.

Facilitated communication using XP NetMeeting and Blackberry devices. Education

California State University Fullerton - Communications Advertising/Marketing

Technologysummary

Jira

ServiceNow

Remedy

Zoom

8x8

Mitel

VPN Cisco/Global Project

TCP/IP

MS 0365

MDM

JAMF

SMMC/MSCM

EndPoint Management (InTune)

VMWare IVD

AWS

Exchange

Creston Systems

MS Office

MAC

Linux

Ubuntu

ITSM Systems

VoIP

Avaya

Windows

Cisco

2 Factor Google/DUO Administration/MFA

Malware/Adware

Symantec

McAfee

TrendMicro

CarbonBlack

Azure Basic and Intermediate Admin

Cloud Computing SaaS

Military Service

US Coast Guard, Humanitarian Service Medal recipient for selflessness and helping others in times of great strife, terror, and chaos.

Accomplishments

US Coast Guard

Awards:

Humanitarian Service Medal recipient for selflessness and helping others in times of great strife, terror, and chaos.

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