Computer Technician Customer Service
Resume:
TIMOTHY J. MCCUTCHEON
***********@*****.***
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more that 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills and bench builds.
SKILLS
Windows 7/10/11
Office 365
Computer peripherals
Hardware diagnostics
Virus & malware prevention
Work Experience
Computer Technician Insight Global
May 2024 – July 2024
Field Technician for HP Printers. Performed troubleshooting, repair and Maintenance of various models of HP printers.
Example: Changing fusers, drums, scanners etc.
Computer Technician Compucom/State Farm
February 2023 – September 2023
Installed for State Farm Insurance. install Thin Clients, Scanners Printers, Cradle Points and ensured functionality, ensured client
satisfaction
Computer Technician Pomeroy/Dxc/Pfizer
10/22 – 1/23
Password resets, BitLocker encryption and recovery to ensure client security and privacy, reimaged & setup Windows 10 using Auto Pilot.
Diagnosed, tested & installed hardware of Dell laptops.
Software configuration for Java.
Computer Technician Apex/Compucom
3/21 – 04/22
Diagnostics, break/fix laptops, thin clients, reimaging, various software install for client use.
Reimaged & setup Windows 10 using USMT & MCCS.
Server diagnostics, maintenance & repair, Battery backup installation & configuration as well as testing for proper usage.
Installed and replaced laptops, printers for State Farm Insurance.
Recycled and restored computer hardware.
Performed specialized repairs on Lenovo devices, Dell devices.
Performed rebranding on replacement Lenovo motherboards & Dell motherboards.
Computer Technician Modern Gaming
3/20 - 1/21
Rebuilt, tested, and restored video poker and video slot machines.
Recalibrated the dual visual touch features.
Computer Technician Abbtech
10/19 – 12/19
Installed Dell thin clients and laptops computer systems for Windows 10 distribution.
Re-Imaging of older computer systems for Windows 10 Upgrade
Network Installation/testing.
Provided comprehensive support for end-user environments using Office 365 Cloud storage.
Computer Technician Staples
3/15 – 12/18
Diagnosed hardware/software Issues.
Cleaned viruses/spyware/malware using different Anti-Virus software.
Replaced/tested computer parts as needed from manufacturers.
Performed screen replacements on various iPhone models and tested to ensure proper operation.
Provided basic internet security consultation for end user.
Education
Gateway Community College (GED) 1995
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