Customer Experience Service

Laura Corso-Spidle

***** ******* ***** ● Louisville, KY 40118● 502-***-****● *********@*****.***

SUMMARY OF SKILLS:

Displays critical thinking and decision-making abilities when collaborating with others in the workplace.

Exhibits ability to balance priorities while ensuring accuracy of tasks and service.

Shows initiative through punctuality and adaptability to daily work priorities and responsibilities.

Excellent team player who easily develops rapport with individuals on all levels.

Proficient problem solving and analytical abilities.

Able to manage multiple priorities while ensuring accuracy in a fast paced environment.

WORK EXPERIENCE:

Norton Immediate Care 05/2023-01/2024

Specialize in high degree of compassion when communicating with patients providing information and insurance details.

Receive patients, record patient demographic information and verify insurance.

Used skills such as knowledge of medical terminology, teamwork, customer service, attention to details, recordkeeping, computer competences, and multitasking.

Norton Pharmacy 05/2018-05/2023

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Utilized pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

Successfully completed bed side delivery of medications.

Processed refill request and initiated prior authorization.

Walgreen Pharmacy 09/2002-05/2018

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.

Utilized pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

Processed refill request and initiated prior authorization

REFERENCES:

Monica Childress +859-***-**** - Walgreens

Jeff Shacklette 502-***-**** - Walgreens

Andy Whitworth 502-***-**** – Norton Pharmacy

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