KIANA
SERESINHE
**************@*****.***
New York NY 10023
Motivated student currently working towards degree in Clinical Psychology. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating people's needs and addressing and resolving issues in timely manner. Strong background in psychology, has diverse set of experiences in people facing roles. Maintains focus and positive attitude in stressful situations and high-volume environments.
PROFESSIONAL SUMMARY
Weill Cornell Medicine - Research Assistant
New York, NY • 06/2021 - 07/2024
Shero's Rise - Director of Institutional Research
Los Angeles, CA • 12/2020 - 05/2021
University of San Francisco - Teacher's Assistant
San Francisco, CA • 01/2020 - 05/2020
Progress Foundation - Relief Counselor
San Francisco, CA • 09/2018 - 12/2018
PROFESSIONAL EXPERIENCE
Coordinate recruitment, enrollment, and assessments of study participants in community based intervention study
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• Administer in person and remote interviews for eligibility purposes
• Train and mentor new research assistants in leadership role Created a survey for participants to gather feedback and improve a problem- solving skills education group for female children of color
(Pillars Program)
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Conducted literature reviews on various topics such as ways to increase self-esteem for females of color to add these skills to the education group
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Planned and co-facilitated weekly virtual educational program meetings for up-to 50 ethnically diverse adolescent girls with topics aimed at their unique needs
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Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
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Supported student learning objectives through personalized and small group assistance.
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Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
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Chose topics and lead weekly group counseling for adult residents diagnosed with serious mental illnesses and other co-occurring disorders
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Conducted risk assessments for all adult residents in this psychiatric residential treatment program who may experience homicidal ideation, suicidal ideation, self-harm, and substance abuse
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SKILLS
• Teamwork and Collaboration
• Time Management
• Problem-Solving
• Multitasking and Organization
• Customer Service
• Detail Oriented
• Efficient collaboration
• Warm and Friendly
• Friendly, Positive Attitude
City College of New York
New York • Expected in 05/2030
Ph.D.: Clinical Psychology
University of San Francisco
San Francisco, CA • 05/2020
Bachelor of Arts: Psychology
EDUCATION
The Crepe House - Server
San Francisco, CA • 10/2018 - 11/2018
Wrote and submitted comprehensive progress notes that documented patient behavior
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Served food and beverages promptly with focused attention to customer needs.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Improved overall customer experience by consistently delivering top-notch service and product quality.
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