Customer Service Machine Operator

Mary Cruse

**********@*****.*** BIRMINGHAM, AL, US 205-***-****

WORK HISTORY

Machine Operator at Buffalo Rock

February 2019 - February 2023 (4.5 Years)

Operated multiple machines in production are Worked multiple shifts day and night Identified and corrected unsafe conditions (safety team member) Worked under pressure completing assignments

Retail Store Department Manager at JC Penney

June 2015 - December 2019 (4.5 Years)

Responsible for departments operational procedures including customer service, staffing and scheduling, and merchandise placement and stocks.

Ensured sales goals were met by motivating, coaching, and appraising job results Front Desk Clerk at Econolodge

September 2012 - July 2014 (2 Years)

Completed and confirmed reservations for guests Resolved guests complaints and concerns Tallied cash drawer and made night deposits

Forklift Operator Construction Labor at Spencer Construction Company June 2012 - February 2015 (3 Years)

Operated a forklift to move pallets of lumber and sheet rock at construction site Assisted in installing sheet rock and hard wood floors Pressure washed heavy equipment and large garage doors

Senior Administrative Assistant at Special Touch

May 2005 - January 2008 (3 Years)

Initiated and processed customers’ claims in Microsoft Word and Excel Tracked insurance claims, payments and deductibles Worked as a liaison between claims adjusters and customers Dispatcher at Gardendale Police Department

February 2002 - October 2005 (4 Years)

Triaged emergency fire, police and 911 calls Handled FBI and standard background checks Entered confidential information into the computer EDUCATION

Bevel State Community College -

Graduated

Basic Studies

SKILLS

Microsoft Word, To complete

Microsoft Excel, To complete

Construction, To complete

Claim Processing, To complete

Customer Service, To complete

Confidentiality, To complete

Heavy Equipment, To complete

Medical Emergency, To complete

Forklift Truck, To complete

Merchandising, To complete

Retailing, To complete

Scheduling, To complete

Administration, To complete

Trustworthy, To complete

Self Motivation, To complete

LANGUAGES

Other, Native/Bilingual

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