Systems Analyst Senior Business

Deb Poston

**** ******* ***** **********@*****.*** Phone 615-***-****

Brentwood, TN 37027 https://www.linkedin.com/in/deb-poston

PROFESSIONAL SUMMARY

Senior Business, Product, Systems Analyst, and System Engineer with 20+ years of experience with every phase of the SDLC (requirements gathering, documentation, coding, testing, implementation, and production support) and 15+ years in a traditional technical IT environment supervising developers and personally writing computer programs in six different computer languages. Outstanding communicator with proven ability to ensure understanding between technical and non-technical team members, supporting business priorities, and tackling issues as a unit. Responsible for supervising developer teams and working alongside team to achieve business goals. Adept at collaborating with Stakeholders, End Users, Analysts, and Application Developers to extract, analyze, and verify data integrity.

KEY COMPETENCIES

Microsoft Office Suites: Languages: Google Suite:

Excel ● COBOL ● Google Apps

Word ● DB2 ● Google Sheets

Power Point ● CICS ● Google Docs

Teams ● JCL

VISIO rTrace

Agile Data Dictionaries interChange

Confluence Mockup Erwin

SQL Azure HPSM

Waterfall Webex ADO

FTP TSO SharePoint

PROFESSIONAL EXPERIENCE

HCA 07/2024 – Current

Sr. Product Analyst

Work with the automation team for Meditech Expanse to design work flow documents using VISO. Create departmental surveys with Microsoft Forms.

Lead all Agile facing ceremonies for a team of 20

Write Documentation for the automation team for Meditech Expanse

Create Policies for work engagement for the team

Design reporting in ADO and Excel

HCA 06/2023 – 5/2024

Sr. Product Analyst

Collaborated with three different agile teams (SITE Core, DevOps, Content Hub) as a liaison, pulling requirements, and planning work for developers and architects to deliver solutions including writing user stories.

Lead refinement ceremonies to define number of sprints and load work for the developers

Lead working sessions with business owners to update progress and map out solutions for known issues

Interview the business owners to outline business requirements

Work together with development team to confirm and finalize sprint for deployment

Collaborate with the QA team in testing solutions to ensure throughline of requirements and clear testing criteria

SpecialtyCare 03/2022 – 05/2023

Sr. Business Systems Analyst

Contributed to solving problems by becoming an expert in the business workflows and use of applications as well as existing system functionality in a fast paced environment with tight deadlines.

Wrote 10 User Training Manuals for a new scheduling system

Wrote test cases

Performed end-to-end testing

Trained new employees on new scheduling system

Provided production support on four systems

Gainwell Technologies 03/2021 – 03/2022

Sr. Business Analyst

Project to upgrade the Medicaid Management Information System for the State of Wisconsin Department of Human Services. Responsible for design, development, and implementation.

Created detailed designs of screen and report upgrades for multiple Functional Areas

Interviewed multiple Functional Areas subject matter experts to obtain business requirements

Create Detailed System Design (DSD) documents for all Functional Areas within the project

Collaborated with Stakeholders, Business/Quality Analysts, and Application Developers for requirements development and to extract, analyze, and verify data integrity ensuring clear communication between Functional Areas resulting in quality deliverables meeting money milestones

UnitedHealth Group 09/2020 – 01/2021

Sr. Data Analyst

Worked with Subject Matter Experts (SME) to extract customer account information to troubleshoot billing errors.

Worked within an Agile methodology to deliver solutions

Interpreted data, analyzed results using statistical techniques and provided ongoing reports

Wrote SQL queries to examine raw data comparison and collaborated with SME to plan issue resolutions

Created gap analysis reporting

Created QA testing plans and conducted QA testing

Used Erwin to map data coming from clients

CHS (Community Hospital Systems) 11/2019 – 09/2020

Sr. Business Systems Analyst

Worked with the Cyber Security Project Management group to maintain and upgrade systems on time, on budget.

Partnered with business partners to elicit, analyze, translate, and document business requirements to create the Business Requirement Documents (BRD)

Worked with technology partners to select and implement software to meet business requirements

Collaborated with Business and IT stakeholders to define business processes

Analyzed current Business and IT operations

Defined business process flows

Created Functional and Non-functional documents

Oversaw implementation of 15 projects from inception to completion

Worked with both developers and QA in generating testing models

Cigna-Healthspring 02/2016 – 07/2019

IT Senior Advisor

Managed all processes for five vendors, ensured all Service Level Agreements (SLA) were met, and provided oversite for the Change Supply group. Represented the Third-Party Vendor department during all Vendor Quarterly Business Review meetings.

Provided oversight on all vendor requested change projects for the business area. This included but not limited to the development of the Business Requirement Documents (BRD), the Functional, and Non-Functional documents

Managed Third-Party relationships with vendors and identified areas of improvement

Provided Tier 2 on-call (24/7) support for 21 vendor applications

Leveraged performance data to drive analysis, awareness, and service improvements where possible

Worked with both the vendors and the business areas to ensure Cigna-Healthspring was in compliance with CMS (the government agency that regulates healthcare claims dealing with Medicare and Medicaid)

Met with the business areas and the vendors to discuss the vendors performance

Oversaw contracts with vendors including the MSA’s (Master Service Agreements) and SLA’s (Service Level Agreements)

HCA 04/2015 – 02/2016

Sr. Product Analyst

Worked with team to create the world’s largest trauma hospital database. Rolled out project on time and within budget.

Provided Tier 2 product support on assigned applications

Worked side by side with the business owner to ensure that any application issues were solved in a timely manner

Created Business Requirements Documents (BRD)

Created Functional and Non-Functional documents

Represented the IT department on project status calls

Wrote training manuals to describe application operating procedures

Trained the business on the application

Oversaw implementation of projects from inception to completion

TVA 10/2012 – 02/2015

Sr. Business Analyst

Met with business owner to obtain project specifications and engineers to devise solutions.

Led Joint Application Design (JAD) sessions

Created Business Requirements Documents (BRD) and presented them to the business for approval

Ensured the BRD documents and the Technical Design documents were accurate, meaningful, and in agreement with one another through Traceability documents

Created Functional and Non-Functional documents

Created new functional documentation to ensure business owners understanding of changes made and the impact on screens, reports, etc.

Created and presented weekly status reports to project teams and business stakeholders

Worked with technology partners to select and implement software to meet business requirements

Cigna Corporation 08/2008 – 10/2012

Sr. Computer Software Designer

Responsible for creating Application System Design (ASD) for the three areas which make up the Life Cycle of a Claim: Pre-Processing, Adjudication, and Post Processing. Presented ASD to team leads, developers, QA, and Data Base Administers. Designed solutions to solve business requests. Created and presented 50-page ASD documents for approval.

Created new functional documentation by working closely with business owners, ensuring their understanding of changes made and the impact on screens, reports, etc.

Developed business process models

Collaborate with developers and QA to create test cases for Unit and System Testing and generating testing models

Created Traceability documents to ensure that all business requirements have been met

Demonstrated diversity and leadership in dealing with both onshore and offshore staff in communication of requirements, assignments, and progress of projects

EDUCATION

Nashville State Technical College Nashville, TN

Computer Science Graduated Summa Cum Laude

REFERENCES AVAILABLE ON REQUEST

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