Customer Service Software Development
Resume:
Parth Patel
**********.**@*****.*** Hillsborough, NJ 08844
Summary
Innovative Associate Developer with a proven high productivity and efficient task completion track record. Skilled in software development, debugging, and system design, I excel at problem-solving and teamwork. My adaptability and strong soft skills enhance every project, driving success and fostering collaboration.
Skills
Communicative
Leadership
Customer service
Problem Solving
Microsoft excels.
Management
Good listener
C, C++, HTML, MySQL, DBMS, Java, JavaScript, ServiceNow, Jira.
Education
Master’s in Computer Application (MCA)
Charotar University of Science and Technology (CHARUSAT) Changa, Gujarat, India (2 years)
WES credit Evaluation -Total Graduate semester Credits - 31.0, GPA
3.05
Bachelor’s in Computer Application (BCA)
Charotar University of Science and Technology (CHARUSAT) Changa, Gujarat, India
WES credit Evaluation -Total Undergraduate Semester Credits - 126.5, GPA - 2.61
Professional Experience
OTG MANAGEMENT IT Support Engineer (Oct 2024 - Present)
Provided technical support to OTG, a hospitality company, ensuring seamless operations across restaurant locations.
Maintained and supported KDS (kitchen display systems), POS systems, and networking infrastructure to guarantee smooth restaurant operations.
Delivered on-floor support, ensuring network connectivity and POS functionality, and troubleshooted cabling issues.
Diagnosed and resolved hardware, software, and network issues, maintaining optimal functionality of POS systems, printers, and workstations.
Managed system updates, backups, and security protocols to ensure data integrity and business continuity.
Assisted with the deployment of new solutions and infrastructure upgrades, aligning with company standards.
Delivered training and support to staff, enhancing their ability to use technology effectively in a fast-paced environment.
JAMESBURG WINES & LIQUORS Cashier/Assistant Manager (Jul 2024 - Sep 2024)
Managed deposits of over $10,000, ensuring adherence to accounting procedures and proper documentation.
Processed customer payments using the store’s software, handling cash and debit/credit transactions.
Maintained efficient and error-free transaction/inventory software through updates while overseeing financial reports and electronic and paper accounts receivable for liquor/lottery transactions.
AMPLE INFOTECH Associate Developer (Jan 2024– May 2024)
Created user interfaces with HTML and JavaScript.
Assisted in the development of application components, including databases, services, and front-end features.
Debugged web applications using Firebug and other debugging tools.
Collaborated with team members to plan, design, and develop software solutions.
Deployed web applications on multiple servers using FTP and SFTP clients.
Maintained detailed documentation of all projects completed by the development team.
Participated in daily standup meetings to discuss the progress of current tasks assigned.
WEB DEVELOPER INTERN (Jan 2023 - Jul 2023)
Tested and debugged code to ensure accuracy and completeness.
Analyzed user stories, identified tasks, estimated time frames, and tracked progress on projects.
Resolved production issues quickly while minimizing downtime or disruption of service.
Deployed applications across multiple environments including staging, QA testing, and production servers.
Utilized JIRA for project tracking purposes such as bug reports and fixing timelines.
VOLUNTEER WORK – CHARUSAT UNIVERSITY Part Time Computer and Technical Advisor (Jan 2018 - Dec 2022)
Provided computer education and support, enhancing the technical literacy required for delivering OTG's innovative hospitality solutions.
Offered on-demand troubleshooting for hardware and software issues, showcasing the proactive and customer-oriented approach valued by OTG.
Guided non-technical staff in utilizing specialized software and imparted fundamental troubleshooting techniques, ensuring a tech-savvy workforce capable of upholding OTG's standards for exceptional service.
Project
Industrial monitoring system
The industry uses this system to find humidity, noise, pressure, and smoke detection. Using Raspberry pi, python, DBMS, and Android. The user can check the data from any area of the world.
Research Paper
Prepare and present the research paper on the electronic voting system.
With the flow diagram and the pros and cons of the system.
Language
Fluent in English, Hindi, Gujarati
Volunteering Experience
I work for an NGO that provides education to mentally challenged children, as well as teaches them karate in sports.
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