Administrative Support Data Entry

LORRIETA AGYEI

Kumasi- Ghana +***(*) ********* **************@*****.***

PROFESSIONAL SUMMARY

Dynamic and versatile professional with extensive experience across multiple sectors, including administrative support, legal assistance, hotel administration, and education. Proven track record in enhancing operational efficiency, supporting legal processes, managing hospitality services, and delivering educational excellence. Adept at multitasking, problem-solving, and maintaining high standards of service and performance. Strong organizational skills and attention to detail ensure seamless execution of tasks and projects in fast-paced environments.

AREAS OF EXPERTISE

Administrative Support Data Entry & Record Keeping Legal Assistance Client Communication Front Desk Operations Reservation Management Housekeeping Coordination Customer Care Experience

PROFESSIONAL EXPERIENCE

Forestry Commission Ghana – Kumasi

ADMINISTRATIVE ASSISTANT Sep 2023 – Present

Efficiently receive and dispatch business letters, ensuring timely and accurate correspondence.

Enhance an effective filing system that reduced document retrieval time by 30%.

Achieve a 99% accuracy rate in data entry, ensuring the integrity of company records.

Prepare detailed reports on meetings, contributing to management’s decision-making process.

Senator Hotel – Kumasi

HOTEL ADMINISTRATOR Oct – Dec 2022

Managed client conferences, ensuring no scheduling conflicts and achieving a 95% client satisfaction rate.

Successfully resolved client issues, maintaining a high level of guest satisfaction and loyalty.

Identified and implemented solutions to operational issues, enhancing hotel service delivery.

Took on multiple roles such as waiter and receptionist as needed, demonstrating flexibility and dedication to the team.

BenKadi Law Firm – Kumasi

LAWYER ASSISTANT Oct – Dec 2021

Assisted in the drafting and filing court cases, ensuring all documentation met legal standards.

Effectively interpreted legal language for non-English speaking clients, enhancing communication and client satisfaction.

Supported the lawyer in court sessions, ensuring all necessary documents were prepared and presented efficiently.

Maintained a comprehensive filing system for all cases, facilitating quick access to necessary files and documents.

Golden Daffodil – Kumasi

CLASS INSTRUCTOR 2020

Designed and implemented engaging lesson plans that increased student understanding and interest in social studies.

Facilitated interactive discussions and activities, resulting in a 20% increase in student participation.

Led students to achieve a 15% improvement in standardized test scores over the period of studies.

Monitored and analyzed student performance data to identify areas for improvement, implementing data-driven strategies that led to measurable academic gains.

EDUCATION

Kwame Nkrumah University of Science and Technology, Kumasi 2023

BACHELOR OF ART, CULTURE AND TOURISM

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