Customer Service Data Entry

Davina Harman

Mars, PA

412-***-****.

Professional Profile:

• 30+ years of customer service experience in various settings

• 2 + yrs Pharmacy Technician experience (not certified)

• Knowledge in medical terminology, medical drugs, translating prescriptions, data entry, and checking patient medical history

*knowledge of supply chain, invemtory, invoices

• Proficient in Microsoft Applications: Word, Excel and PowerPoint, Visio, Outlook, etc

• Excellent verbal and written communication skills

Work Experience:

5/2018 - 10/22 Accredo Specialty Pharmacy / Cigna, Warrendale PA

Admin / billing assist 2.5yrs Operations Supervisor at specialty Pharmacy1.5 yrs Warrendale PA

I have worked in several capacities within the PAH group, I have done admin work, billing, prior auths, Hr issues, payroll, inventory, ordering, collections etc. I have assisted in cleaning up billing issues, verifying insurance, rebilling claim centers, etc.

12/2017-Present Keystone Shooting Center Mars, PA Store Supervisor

• Manage retail staff, including cashiers and people working on the floor

• Handle customer questions, complaints, and issues

• Check inventory

• Provide excellent customer service

06/2017-12/2017 Giant Eagle CPO Freedom, PA Pharmacy Technician

• Translated prescriptions received from physicians

• Performed data entry from RX scripts and E scripts

• Checked patients’ profiles and made sure all information is accurate

• Researched patients’ medical history

12/2016-07/2017 Rite Aid Wexford, PA Store Manager

• Managed retail sore and assisted if needed in the pharmacy

• Manage retail staff, including cashiers and people working on the floor

• Provided excellent customer service

• Handled customer questions, complaints, and issues

12/2014-12/2016 Kirkland's Home Décor Cranberry Township, PA Store Manager

• Manage retail staff, including cashiers and people working on the floor

• Managed some, payroll, scheduling, Inventory, freight, e commerce, hiring, training, and coaching

• Promoted items, sales and displays

Education: Oak Meadow High School, Ojai, CA High School Diploma

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