Teleperformance

Rashid Lee

Greenville, NC 252-***-**** ************@*****.***

OBJECTIVE

A dedicated, reliable, energetic, and outspoken young mind with over four years of customer service experience accompanied by over 1 year of Banking experience. Possesses the proven ability to be flexible in multiple positions in a company, while increasing efficiency and maximizing profit.

WORK EXPERIENCE

State Employees Credit Union Greenville, NC

Financial Service Representative I March 2023-Present

• Compliance and Regulatory Knowledge: Having a solid understanding of financial regulations and compliance requirements

• Analytical Abilities: Evaluating the needs of members and recommending suitable financial solutions.

• Time Management and Organization: Handling multiple tasks simultaneously while providing timely and accurate assistance to members.

• Account management

Financial Service Representative July 2023- January 2025

• Financial product knowledge: services, banking products, loans, mortgages, credit cards, investment options, and insurance.

• Excellent customer service, communication, and presentation

• Strong relationship building skills

Teleperformance Remote

Sales Representative September 2021 – July 2023

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

• Calmly attempt to resolve and de-escalate any issues

• Track all call related information for auditing and reporting purposes

• Meet sales objectives as defined

Lowe’s Companies, Inc. Elizabeth City, NC

Department Supervisor April 2019 – September 2021

• Providing resources and tools to support those directly helping customers to provide the best service

• Assisting with down stocking and area recovery as well as providing input into merchandising decisions

• Monitoring the use of store powered equipment and coaching employees on safe behaviors and lifting techniques.

Sales Floor Customer Service Representative February 2018 – April 2019

• Greet customers and answer their questions

• Work as a team to accomplish tasks

Quality Service Integrity at Perdue Farms Lewiston Woodville, NC

Sanitation Engineer June 2018 – August 2018

• Designed and direct the construction and operation of hygienic projects such as waterworks and trash disposal

INTERNSHIP

Lowe’s Companies, Inc. Elizabeth City, NC

Intern Supervisor March 2020 – April 2020

• Work in various departments of the company, ranging from human resources to sales and IT

• Became accustomed to the international policies and practices of the company

• Communicate with various employees in the company

EDUCATION

Bertie High School Windsor, NC

Diploma June 2020

SKILLS

Machine Licensed (Narrow Aisle Reach Truck, Forklift, Order Picker, Down Stocking Power Lift) Customer Service Microsoft Office Certified Troubleshooting Critical Thinking Communication Organizational Problem-Solving Patience Time Management Learning Creativity Ability to work under pressure Teamwork Leadership Project Management Finance Efficiency Resilience Decision Making Assembler Effective Sales Associate Relationship Building Analytical abilities Technology Proficiency Attention to Detail Persistent Collaborator Continuous learner

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