Customer Service Store Manager
Resume:
Heather Wille
Profile
Dynamic Certified Training Store Manager with over 21 years of
extensive experience in retail and training management, driving exceptional sales growth and operational excellence. Proficient in team development and succession planning, ensuring a skilled workforce that meets organizational goals. Recognized for enhancing customer service through strategic training initiatives and effective coaching techniques. Adept at managing operating costs while maintaining compliance with industry standards and company policies. Committed to fostering a collaborative team environment that promotes high performance and continuous improvement.
Employment History
Certified Training Store Manager at Murphy USA, Central Texas Region
January 2022 — February 2025
* Drive store sales growth, promotional sales, outstanding customer service.* Manage store operating costs to be at or below plan.* Ensure store is fully staffed with succession plans in place, training team members to be highly proficient.* Maintain compliance to fuel and merchandising programs.* Support company initiatives/rollouts and maintain any change.* Manage staff and assign duties,
• Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
• Created training materials and conducted training sessions to ensure compliance with policies and procedures
Regional Training Manager at Dollar General, Central Texas Region February 2013 — Present
* Provide guidance to 17 Store Managers throughout the District.* Serve as District Manager in the absence of regular District Manager.* Recognized for my success in returning underperforming stores to profitability.* Received "Regional Model Store Award"
(8/2014).* Also personally manage a $2 million store.* Maintain 109-120% to plan for EBITA.* Interview, hire, train, coach, mentor, schedule and manage 10 staff.* Maintain low staff turnover through effective motivational management.* Arrange Plan o Grams and manage EOM/EOD paperwork.* Throw 800-1400 piece truck weekly.* Started District Manager Training 6/2016.* Hired as 3rd Lead; promoted to Store Manager (5/2013), promoted to Regional Training manager (9/2014).
Details
Pembine
United States
*.**********@*****.***
Skills
Time Management
Ability to Multitask
Fast Learner
Effective Time Management
Adaptability
Communication
Ability to Work Under
Pressure
Ability to Work in a Team
Communication Skills
Retail Commerce
Sales
Sales Promotion
Customer Service
Merchandising
Operating Expenses
Team Management
Succession Planning
Coordination Skills
Event Management
Restaurant Operation
Mentoring
Leadership
Team Building
Front of House Manager at SandTrap Dinner Club, Edgerton February 2003 — Present
(Fine Dining Golf Course Restaurant & Dinner Club)* Coordinated vendors, booked bands, and managed 20 wait staff.* Ordered product, arranged private parties, and oversaw special events. Education
A.S. degree, Blackhawk Community College, Janesville June 1995
A.S. degree, Blackhawk Community College, Janesville January 1994
Business Marketing
Customer Service Training
Knowledge of
Socioeconomics
Marketing
Analytical Thinking
Courtesy
Ethics
Hard Work and Dedication
Interpersonal Skills
Languages
English
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