Customer Service Support Worker
Resume:
TAYLOR HARRIS
***** **** ****** **-*****, FL-****17 · 561-***-****
***********@*****.***
Key Qualifications
Multi-task with attention to detail
Professional
Exhibit exceptional Customer Service relations
Organized, Dependable, Skilled, Punctual
Ability to be a Leader
Ability to organize my workflow
Knowledge and use of Computer software
Good time management skills
EXPERIENCE
2022-PRESENT
FAMILY SUPPORT WORKER. CHILDREN’S NETWORK HILLSBOROUGH COUNTY
Support families in their efforts to complete all child welfare related tasks.
Act as a resource to families as they engage the community for formal and informal supports.
Monitor supervised visits and document observations to ensure engagement and progress of families. Provide documentation of observations of all client activities when interacting with the child or family.
Arrange for and/or provide transportation of children to supervised visits as needed.
Monitor safety plans and document observations to ensure compliance with safety plan. Participate in staffing and court hearings as needed.
Participate in the quality improvement process.
Adherence of all data collection into automated systems including FSFN.
2022-PRESENT
JUVENILE DETENTION WORKER, TrueCore
Conduct head counts to ensure that each prisoner is present.
Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Monitor conduct of juveniles in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Search juvenile’s and vehicles and conduct shakedowns of pods for valuables and contraband, such as weapons or drugs.
Maintain records of juveniles’ identification and charges.
Record information, such as juvenile’s identification, charges, and incidents of any disturbance, keeping daily logs of juvenile activities.
Guard facility entrances to screen visitors. Provide to supervisors oral and written reports of the quality and quantity of work performed by juvenile, juvenile disturbances and rule violations, and unusual occurrences.
Use non disciplinary tools and equipment, such as a computer.
Participate in required job training.
Counsel juveniles and respond to legitimate questions, concerns, and requests.
Issue clothing, tools, and other authorized items to juvenile’s.
Assign duties to juveniles, providing instructions as needed.
2019-2020
SECURITY GUARD, NATION SECURITY
Lock doors and gates of entrances and exits to secure buildings.
Answer alarms and investigate disturbances.
Monitor and authorize entrance and departure of residents, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Patrol residential premises to prevent and detect signs of intrusion and Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. ensure security of doors, windows, and gates.
Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
Circulate among visitors, patrons, or residents to preserve order and protect property.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
2018-2020
Cashier, McDonald’s
Accept payment from customers, and make change as necessary.
Communicate with customers regarding orders, comments, and complaints.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
EDUCATION
1/2022
COSMOTOLGY, TAMPA, FL
Getting license as a cosmologist
8/2018-2020
CRIMINAL JUSTICE, Palm Beach Staate College, West Palm beach Fl
Working towards degree in Criminal Justice
5/2018
High School diploma, Forest Hill Senior High – West Palm Beach, FL
REFERENCES
Brieta Mitchell- Pharmacy Representative- Miami University Hospital- 305-***-****
Alicia Harris-Olander- Contract Manger- FEMA- 561-***-****
Contact this candidate