Chontell Hill
Gastonia, NC *****
************@*****.***
Work Experience
Customer Relations Specialist 4
PayPal-Remote
December 2021 to Present
I am responsible for answering questions via phone and messaging. I love seeing customers though and making their experience effortless. I started working the customer service field 20+ years ago and I continue to enjoy getting to know people and learning new things. Account Specialist
C3I Solutions-Kings Mountain, NC
September 2014 to Present
• Micro Managing
• Emails
• Escalated Calls
• Account Handling
• Training
Assistant Manager
Rock cafe-Charlotte, NC
June 2012 to August 2014
Associate scheduling
Safe count and deposits
Ordering
Micromanaging
Cook
Business needs
Crew Trainer
Sam's Mart-Charlotte, NC
September 2004 to April 2006
• Training new associates on store operations and to use the different trucker systems such as Com data, Fuel man, Invoices etc
Assistant Manager
Handy panty/Acme Petroleum-Charlotte, NC
May 2001 to November 2003
• Preparing Associate Schedules
• Com data Entry
• Store Ordering
• Gas Readings
• Sales
• Bank Deposits
• Micro Managing
• Stocking
Shift Leader
Bojangles' Restaurants, Inc-Charlotte, NC
July 1999 to June 2001
• Safe
• Micro Managing
• Inventory
• Associate Scheduling
Education
High school diploma
Harry P Harding High School - Charlotte, NC
Skills
• Shift Management
• Salesforce
• Communication skills
• Data entry
• Upselling
• Microsoft Outlook
• Food Preparation
• Assistant Manager Experience
• Organizational skills
• Phone etiquette