Technology Leader

Andrew McNicol

Technology Leader

*********@*******.*** • 770-***-****

www.linkedin.com/in/andrew-mcnicol-0120b08/ • Roswell, Georgia

Summary

Dynamic, hands-on Technology Leader with a wealth of knowledge and experience effectively managing projects, solving complex problems, and collaborating with team members, contractors, vendors, and other cross-functional resources to exceed the organization’s expectations. Connect technical resources and business processes for maximum efficiency and productivity. Build and lead talented teams of professionals through interactive training and mentorship opportunities.

Areas of Expertise

Technology Integration

Systems Administration

Data Center Operations

Strategic Planning & Execution

Customer Service Excellence

Storage Area Networks

Problem-Solving

Finance/Healthcare IT

Information Security

Performance Evaluation

Training & Mentorship

Motivational Team Leadership

Professional Experience

Stellantis Financial Services – Marietta, Georgia 2022 – Present

Manager – IT Operations

●Strategically led a team of System Administrators, Telecoms, and Network Engineers to support 24/7 operations for a financial institution.

●Implemented processes and procedures following ITIL/ITSM Standards.

●Successfully upgraded the years old ticketing system to the latest version and configured it to follow a tiered structure of support to better service customers and provided a better workflow for the escalation/resolution of tickets.

●Implemented electronic Change Management, with the upgraded ticketing system, to better communicate,track changes, approvals and documentation.

●Successfully led the technical team through the upgrade/migration of our on-premises phone system to Genesys Cloud.

●Planned and implemented the migration, with the technical team, of Email and personal network drives to Office365 ensuring that everything was properly scheduled and communicated, as well as follow up with the migrated users – with minimal issues.

●Owned and championed the implementation of a better environment monitoring system to better proactively monitor the environment and limit outages.

●Implemented and owned the vulnerability remediation program to reduce the exposure and threats to a financial environment.

Wellstar Health System – Marietta, Georgia 2005 – 2022

Manager – Technical Operations (2008 – 2022)

●Strategically led two data centers and the teams that support 24/7 operations. Ensured efficient incident follow-up, change management, and system functionality in the operating environment.

●Owned and spearheaded continuous improvement initiatives for the company’s SolarWinds monitoring system. Closely monitored 5k+ nodes in the environment. Swiftly reacted to alerts and minimized downtime.

●Championed the expansion of the new data centers as the Project Manager. Delivered all milestones on-time and above expectations.

●Planned and deployed a successful, comprehensive disaster recovery program. Installed best practices, monitoring systems, and reaction processes/procedures.

Network Services Manager (2005 – 2008)

●Served as a Project and Team Manager for the network team. Acted as the primary point-of-contact for technical related issues. Decreased the average time to respond to and resolve emerging problems.

●Introduced a robust change management process and established and chaired the first ever Change Advisory Board. Streamlined how the organization approached change.

●Deployed a process for acquisitions and seamlessly integrated Cardio Vascular Medicine (CVM) into the enterprise environment on-time and with minimal service interruptions.

●Orchestrated and executed the major expansion for the wireless network (WLAN), Managed Network (Connectivity) Team for Cisco Network.

Education

Bachelor of Science – Mathematics, Physics, & Engineering

North Georgia College – Dahlonega, Georgia

Professional Development & Certifications

MCSE 2003

ITIL V2/V3

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