Team Leader Customer Service
Resume:
Grace Mort
Springtown, TX *****
***********@*****.***
Detail-oriented team leader with over 10 years of experience in the food service industry. Proficient in food safety, cooking, and customer service. Possess a current Food Handler Certification. Work Experience
Team leader
Jack in the Box-Springtown, TX
September 2024 to November 2024
1. Customer service which is to include handling customer complaints 2. Order taking and management of the order being received by customer 3. Cash handling, cash register operation, and smart safe operation 4. Food preparation which includes prepping foods to be used either immediately or in the near future, cooking foods in either the frier, on the grill, or in the microwave, and assembling cooked foods to be served
5. Handing shift as person in charge only employing the higher management when absolutely necessary 6. Food safety compliance activities, awareness both mentally and physically by timers and postings, and overall food safety compliance
7. Cleaning and maintaining the workplace
Team Leader
Taco bell-Granbury, TX
July 2023 to November 2024
1. Taking orders
2. Passing out orders
3. Running drive thru
4. Assembling foods on a line
5. Prepping and preparing foods in either a hot bath or frier 6. Stocking the line with food and supplies throughout the shift 7. Washing dishes in a three compartment sink
8. Assigning team members to there positions and maintaining a positioning chart throughout the shift 9. Handling customers and customer complaints employing higher management whenever necessary 10. Daily inventory
11. Handling daily workplace paperwork or computer programs 12. Cleaning and maintaining the workplace
Team Leader
Taco Bell-Wichita Falls, TX
December 2023 to April 2024
1. Taking orders
2. Passing out orders
3. Running drive thru
4. Assembling foods on a line
5. Prepping and preparing foods in either a hot bath or frier 6. Stocking the line with food and supplies throughout the shift 7. Washing dishes in a three compartment sink
8. Assigning team members to there positions and maintaining a positioning chart throughout the shift 9. Handling customers and customer complaints employing higher management whenever necessary 10. Daily inventory
11. Handling daily workplace paperwork or computer programs 12. Cleaning and maintaining the workplace
Team Leader
Firehouse Subs-Granbury, TX
July 2023 to November 2023
1. Taking orders and handling customers including handling customer complaints 2. Prepping foods for use
3. Handling and operating a slicer
4. Cutting bread
5. Assembling sand which builds for placement in steamers 6. Operating steamers
7. Assembling sandwiches
8. Packaging orders
9. Serving orders to guest
10. Washing dishes in a three compartment sink
11. Cleaning and maintaining the work place
Team Lead
Jack in the Box-Weatherford, TX
November 2022 to July 2023
1. Customer service which is to include handling customer complaints 2. Order taking and management of the order being received by customer 3. Cash handling, cash register operation, and smart safe operation 4. Food preparation which includes prepping foods to be used either immediately or in the near future, cooking foods in either the frier, on the grill, or in the microwave, and assembling cooked foods to be served
5. Handing shift as person in charge only employing the higher management when absolutely necessary 6. Food safety compliance activities, awareness both mentally and physically by timers and postings, and overall food safety compliance
7. Cleaning and maintaining the workplace
Papa John's Delivery Driver
Papa John's-Granbury, TX
December 2019 to July 2020
1. Delivering orders correctly, efficiently, and in a timely manner obeying all traffic laws and regulations 2. Routing delivery paths to ensure timely deliveries 3. Cash handling, carrying, and managing
4. Order taking inside the store
5. Phone answering
6. Pizza assembly and making which is to include peeping dough, assembling pizzas, cooking foods, and working the cut table
7. Food preparation
8. Washing dishes in a three compartment sink
9. Box folding
10. Cleaning and maintaining work environment
Papa John's Delivery Driver
Papa johns-Wichita Falls, TX
January 2013 to July 2014
1. Delivering orders correctly, efficiently, and in a timely manner obeying all traffic laws and regulations 2. Routing delivery paths to ensure timely deliveries 3. Cash handling, carrying, and managing
4. Order taking inside the store
5. Phone answering
6. Pizza assembly and making which is to include peeping dough, assembling pizzas, cooking foods, and working the cut table
7. Food preparation
8. Washing dishes in a three compartment sink
9. Box folding
10. Cleaning and maintaining work environment
Education
Associate of Applied Science in Accounting
Weatherford College - Weatherford, TX
November 2024 to Present
High school diploma
Boyd High School - Boyd, TX
August 2010 to June 2012
Skills
• Cashiering
• Cooking
• Kitchen Experience
• Cash Handling
• Food Service
• Food Preparation
• Delivery Driver Experience
• Cleaning Experience
• Serving Experience
• Food Safety
Certifications and Licenses
Driver's License
Food Handler Certification
Contact this candidate