Customer Service Representative
Resume:
Annett Ricks
Dallas-Fort Worth, TX
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Tata Consultancy Services (TCS)-Plano, TX
March 2023 to October 2024
Inbound/outbound calling assisting policy holders with their policies and educating the customers, calling customers and educating customers about different policy plans Customer Service Representative
Experian-Allen, TX
January 2020 to February 2022
Assisting customers with information on credit report. Creating fraud cases, and escalating cases Pit Crew Member/Assistant General Manager
DICKEY'S BARBECUE PIT-Plano, TX
May 2016 to December 2019
Cashier,prep,open,and close,general cleaning,catering, marketing Telephone Operator/Customer Service
Medicare Green House-McKinney, TX
September 2017 to August 2018
Outbound calls to Medicare clients about their Insurance General Manager
Pizza hut
February 2016 to August 2018
Scheduling,inventory,ordering products,open store,doing bank deposits,forecasting,p&l,Hiring TSR Rep
ORC Protel-Topeka, KS
January 2001 to December 2003
Inbound call center for AOL and Sears
Education
Ged
Skills
• Operations
• Leadership
• Microsoft Word
• Cash handling
• Scheduling
• Forecasting
• Catering
• AI
• Retail sales
• Fraud
• Conflict management
• retail sales
• Cold calling
• Organizational skills
• Payroll
• Customer service
• TCP
• Social media management
• Management
• Guest services
• Budgeting
• Restaurant Management
• Medical terminology
• Food Safety
• Guest Services
• Salesforce
• Windows
• Sales management
• Communication skills
• Cash register
• Profit & loss
• Cold Calling
• Inventory
• Sales
• Marketing
• Typing
• Inventory Management
• Banking
• Profit & Loss
• Market research
• training
Certifications and Licenses
Food Handler Certification
ServSafe
TABC Certified
RHIA
AHIMA
Certified Coding Specialist
Pallet Jack Certification
Certified Professional Coder
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