Technical Support CSR Virtual Assistant Recruitment Interior Design

Francis Xavier E. Soriano

Blk * Lot ** Lombos St. Cor. R. Magsaysay, Filinvest

Classic Estate, San Isidro, Paranaque City

Mobile No.: +63-968*******

E-mail: *******.*************@*****.***

OBJECTIVE:

To gain experience, be flexible, express my thoughts or ideas. I'd also want to be able to hone my skills and understanding on different types of opportunity that I get in order to grow and climb the corporate ladder. PERSONAL DATA:

Age : 34 years old

Date of Birth : September 26, 1989

Place of Birth : Tondo Manila

Gender : Male

Nationality : Filipino

Civil Status : Single

Height : 5’7”

Weight : 177 lbs

Religion : Roman Catholic

EDUCATION INFORMATION:

College : Bachelor of Science, Major in Interior Design University of Santo Tomas, Espana Manila

Secondary : Don Bosco Technical Institute of Makati Mural Painting Competition Finalist

School Magazine or Educational Magazine Illustrator Best in Art Student

3rd place winner in the AcaTech Scaled Model Competition 2 time Soccer Silver Medalist

Soccer Gold Medalist

Primary : Don Bosco Technical Institute of Makati

Best in Art Student

Soccer Bronze and Silver Medalist

WORK EXPERIENCE

02/09 Interior Design and HRM Collaboration Project, Unviersity of Santo Tomas - HRM department, Espana Manila Design Consultant (group work, composed of 2 members) Planning and Layout, Prepared and Submitted Design Schematics with complete set of working drawings including: Floor Plan, Reflected Ceiling Plan, Electrical Plans, Interior Elevations, Swatch board, Image Board, Concept Board, Construction Detail, Interior and Exterior Perspective.

10/09 Freelance Designing in Quirino ave. by recommendation 12/08 Quadro Quarto Le Navidad Exhibit

Participated in designing and planning of the Interior of the exhibit, Construction of walls and ornament design

12/10 – 02/11 Practicum Project at San Isidro Sucat Paranaque, Bldg. 10 443- 445 Graduate Designer, Planning and Layout, Prepared and Submitted Design Schematics with complete set of working drawings including Floor Plan, Reflected Ceiling Plan, Electrical Plans, Interior Elevations, Swatch board, Image Board, Concept Board Construction Detail, Interior Perspective.

12/12 – 07/14: Stream: Technical Support Rep. for Salesforce and Dish network

• Outbound call support in Salesforce

• Inbound call Support in Dish network

• Managed customer’s salesforce profile.

• Handled billing, tech support and customer care in Dish network for phone, internet and cable.

09/14 – 07/16: Teleperformance: Technical Support Rep. for Comcast Network

• Handled billing, tech support and customer care for cable services.

• Set up tech appointments.

• Tended to retention issues of the customers.

02/29/2016 – 07/08/2021: Telus International Mckinley Exchange: Fitbit Customer and Technical Support

• Catered to EU US/CAN AU/NZ.

• Trained for inbound calls, email and chat.

• SME for 3 years.

• Tended to Fitbit device troubleshooting.

• Handled sales, warranty claims/ replacements and customer education. 07/12/2021 – Present: PSG Global Solutions: Senior Recruiter level II / Executive Administrator for the Expiring Department (VA forTriage and Trusted Health)

• Became an SME/ VA within 7 months during my 2 years in Triage.

• Tended to candidates/ clients’ expiring documents, certificates, licenses and set their medical appointments.

• Reminded each of the 300-400 candidates we’ve handled per week.

• Transferred to Trusted Health after 2 years to be a Credential Administrator, screening each candidate of their requirements for the hospital that they’re applying for.

• After more than a month, I was transferred to a Senior Recruiter role where I interviewed each candidate that qualify for the Job opportunity that is provided to us per week.

VOLUNTEER EXPERIENCE

11/07 Tutor, CFAD week rendering workshop

03/08 Junior Grade school Teacher, NSTP-Leadership Training Service, Tarlac

03/09 Staff in University of Santo Tomas exhibit

World Trade Center

SEMINARS

02/07 Ph+mixture

11/07 Interior Design Innovators: Full sizing PIID-Sab Seminar 09/10 Career Seminar

SOFTWARE SKILLS

Windows, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Auto Cadd (basic), Adobe Photoshop (basic)

EXPERTISE

Free hand drawing, Perspective, Manual Rendering (any medium), Scale Modeling, Sculpting and Molding.

: Proficient in speaking English and Tagalog

: Knowledge in Interior Designing, guest accommodation and Organizing space

: Admin task oriented

: Managed Healthcare VA tasks

: Flexible in managing time and duties sufficiently

: Experience in assisting on the culinary field

: Oriented in customer care

: Good camaraderie among fellow workers

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