Customer Service Team Member
Resume:
Lawrence M Hern
Milwaukee, Wisconsin 53209
****************@*****.***
PROFESSIONAL SUMMARY
Knowledgeable customer service professional with over 2 years of experience in small business retail and fast food. Further experience in educational and mentoring youth elementary programs including presentations on ecology and reptile education. Known as a team member with a calm demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach. SKILLS
Strong work ethic
Critical thinker
Flexible
Adaptable
WORK EXPERIENCE
5/2015
to
2/2025
Sportmans Den Sporting Goods
Milwaukee, Wisconsin
Store Associate/ Manager
• Direct and coordinate sales of manufactured products, services, commodities, real estate, or other subjects of sale.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Direct, coordinate, and review sales and service accounting and record- keeping, as well as receiving and shipping.
9/2022
to
3/2023
Aj Bombers
Milwaukee, Wisconsin
Line Cook
• Inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food-handling practices.
• Season and cook food according to recipes or personal judgment and experience/Bake, roast, broil meats.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. 6/2021
to
2/2023
All Hands Boat Works
Milwaukee, Wisconsin
internship
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
• Teach classes and present self-help or information sessions on subjects related to education and career planning.
• Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence.
• Evaluate students' or individuals' abilities, interests, and personality characteristics, using tests, records, interviews, or professional sources. 2/2020
to
10/2021
Mcdonalds
Glendale, Wisconsin
Line Cook
• Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
• Operate large-volume cooking equipment, such as grills, deep-fat fryers, or griddles.
• Cook and package batches of food, such as hamburgers or fried chicken, prepared to order or kept warm until sold.
• Take food and drink orders and receive payment from customers. EDUCATION
1/2023
to
5/2024
Iforward Online Highschool
9/2022
to
5/2024
Eastbrook Academy
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